Administrative Assistant

Lackawanna College; Scranton (Lackawanna County); On-site; USD 38,000 - 48,000; Full time

Job summary

The Administrative Assistant in the Student Financial Services Office at Lackawanna College provides clerical and customer service support to students, families and visitors. You will handle calls, emails and calendars, maintain files, process payments, and assist with daily financial aid operations.

This role requires strong communication, organization and confidentiality, with an Associate Degree preferred and proficiency in Word, Excel and PowerPoint.

Qualifications

• Associate degree preferred with strong administrative and clerical skills.
• Experience in customer service or office management is desirable.
• Proficiency in Microsoft Word, Excel and PowerPoint required.

Responsibilities

• Greet students, families, and visitors in a professional manner.
• Answer calls and emails; manage calendars for the department.
• Maintain physical and electronic student files and financial aid documents.
• Process payments and prepare daily deposits in line with campus policies.
• Provide clerical support to the Director and staff of Student Financial Services.
• Other duties as assigned.

Skills

Interpersonal skills

Administrative/clerical

Organizational skills

Written/spoken communication

Multi-tasking

Confidentiality

Evenings/weekends availability

Education

Associate Degree in Business or related field

Tools

Microsoft Word

Excel

PowerPoint

Job description

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE

“BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024 and 2025!

Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes satellite centers in 10 locations around Pennsylvania!

The mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor’s degree, associate degree, or one of many different professional certifications. Additionally, ourContinuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of themost cost-efficient regional higher education institutions.

ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES:

As the first-person contact in the Student Financial Services Office, the Administrative Assistant has a general understanding of the Student Financial Services department in order to answer, assist or evaluate routine financial aid and cost of attendance inquiries so that excellent customer service is provided to students, families, prospective students and visitors. This position provides clerical and administrative support to the Director of the Student Financial Services and the staff of the Office of Student Financial Services.

ESSENTIAL FUNCTIONS:

• Greet current students/families, prospective students and visitors in a diplomatic manner and establishes the nature of their visit.
• Provides direction and assistance by asking questions and gathering information in order to best serve the needs of students and families.
• Manages all incoming call, email, calendars for the department.
• Provides excellent telephonic customer service by assessing the nature of the callers’ inquiry and directing calls to appropriate departmental personnel. Takes messages and delivers to appropriate department personnel in a timely manner.
• Creates and maintains proper organization of physical and electronic student files and financial aid documents.
• Perform clerical functions, including typing, filing, mailings, etc.
• Process cash, checks, credit and debit cards payment transactions for tuition, fees and other miscellaneous charges on student accounts.
• Prepares daily deposits in conjunction with accounts payable standards of compliance.
• Oversees Transact cashiering as directed by the Associate Director of Student Financial Services and Student Financial Service Billing and Accounts Specialist.
• Tracks and maintains department engagements/priorities on the department calendar.
• Updates student information such as address changes.
• Manges all requestions, Orders, purchases, travel and monitors office supplies as needed.
• Assists with projects as directed and required by the Executive Director of Student Financial Services and Associate Director of Operations of Student Financial Services.
• Other duties as assigned.

KEY COMPETENCIES:

• Excellent interpersonal skills and the ability to relate to others in a professional and helpful manner.
• Proficient administrative and clerical skills.
• Strong organizational skills.
• Strong written and spoken communication skills.
• Ability to multi-task and follow up on tasks within strict deadlines.
• Ability to maintain confidentiality.
• Available to work some evenings and weekends as needed for Virtual Open Houses, Orientations, as well as any other assigned workshops / seminars.

EDUCATION:

• Associate Degree in Business or related field preferred

EXPERIENCE:

• Previous office management experience preferred.
• Strong computer/internet skills, including Microsoft Word, Excel, and PowerPoint at a minimum

In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran’s status, or genetic information in its educational programs and activities, admissions, and with regard to employment.

Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development within selected associates degree, certificate and continuing education program.