Administrative Assistant

Rainbow Restoration of Richmond; Richmond (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Rainbow Restoration of Richmond is seeking an Administrative Assistant for a full-time, on-site role based in Richmond, VA. You will handle daily office operations, answer calls, greet visitors, and support restoration projects with organized documentation.

The position emphasizes strong communication, calendar management, data entry, and coordination with field teams to ensure a smooth customer experience and efficient insurance documentation processes.

Qualifications

• High school diploma or equivalent required; additional admin coursework is a plus.
• Experience providing administrative or executive support in an office setting preferred.
• Strong phone etiquette and professional communication with customers and vendors.
• Proficiency with office software (Microsoft Office or similar) and basic computer literacy.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Experience in property restoration or customer service is a plus.

Responsibilities

• Answer and direct phone calls, greet visitors, and manage calendars.
• Prepare and maintain documents, data entry, filing, and recordkeeping.
• Coordinate logistics with field teams and track job progress.
• Support leadership with executive administrative tasks and customer experience.

Skills

Administrative support

Executive support

Phone etiquette

Clerical skills

Office software

Data entry

Organization

Education

High school diploma

Tools

Microsoft Office

Job description

Company Description

Rainbow Restoration of Richmond provides fast, compassionate property damage recovery services tailored to Central Virginia's unique homes and businesses. The team specializes in 24/7 mitigation for water, fire, smoke, and storm damage, along with certified mold remediation, odor removal, and biohazard cleanup. Services span the full restoration process, from inspection and insurance documentation through reconstruction, deep cleaning, and contents care. Combining local expertise with national resources, the company helps residents and businesses restore safety, comfort, and normal operations. Rainbow Restoration of Richmond proudly serves customers across Central Virginia, including Richmond and surrounding cities and counties.

Role Description

The Administrative Assistant is a full-time, on-site role based in Richmond, VA, providing daily support to office operations and customer service. Responsibilities include answering and directing phone calls, greeting visitors, scheduling appointments, and managing calendars for team members. The role involves preparing and maintaining documents, data entry, filing, and organizing digital and physical records to support restoration projects and insurance documentation. The Administrative Assistant will assist with correspondence, updating customer information, coordinating logistics with field teams, and tracking job progress. This position supports leadership with general executive administrative tasks and helps ensure a smooth, professional experience for customers and partners.

Qualifications

• Candidates should possess strong Administrative Assistance and Executive Administrative Assistance skills to support office operations and leadership.
• Candidates should possess excellent Phone Etiquette and Communication skills to interact professionally with customers, vendors, and team members.
• Candidates should possess solid Clerical Skills, including data entry, filing, document preparation, and basic recordkeeping.
• Proficiency with office software (e.g., "Microsoft Office or similar tools") and basic computer literacy is beneficial.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment are preferred.
• Prior experience in an office, customer service, or property restoration environment is a plus.
• High school diploma or equivalent required; additional administrative or business coursework is an asset.