Administrative Assistant

Rainbow Restoration UK; Winston-Salem (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Job summary

Rainbow Restoration UK is seeking an Administrative Assistant to support office operations, manage systems, and ensure high quality customer service for clients and team members. You will handle calls, scheduling, invoicing, and data entry in a fast-paced environment, contributing to efficient restoration projects and positive customer experiences.

The role requires a valid driver’s license, ability to lift 50 pounds, PPE usage, and after-hours availability.

Qualifications

• Must have strong customer service orientation and excellent communication skills.
• Ability to manage multiple tasks with attention to detail and a calm, professional demeanor.
• Proven team player who can collaborate with supervisors, staff, and customers.

Responsibilities

• Answer incoming calls from clients, vendors, and staff.
• Communicate restoration process updates to customers.
• Assist with scheduling services for staff, customers, and insurers.
• Notify customers of service status and follow up after completion.
• Process invoices and manage accounts receivable when needed.
• Perform clerical tasks and data entry into proprietary software.
• Maintain an organized filing system and record important data.

Skills

Customer service

Communication

Teamwork

Attention to detail

Empathy

Tools

Microsoft Word

Microsoft Excel

Adobe

Job description

Are you an eager self-starter that loves systems and improving efficiency? Do you have excellent communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis? Are you skilled at using up-to-date technology to drive processes and systems in a fun fast-paced office environment?As an Administrative Assistant, you will be front and center of office and business operations, providing administrative support services and maintaining office systems, procedures, and policies. You’ll ensure that the daily office operations function smoothly and that the highest quality customer service is delivered by office staff. And most importantly with all team members at Rainbow Restoration, you’ll help people when they need it most!If you’re ready to start a career where you do something different every day and enjoy knowing that you’re making a difference in the lives of our customers and team members, we want to talk to you!Why You Should Join Our Team as an Administrative Assistant• Professional training and development. We recognize that your success is our success! Our goal is to help you meet your personal and professional goals while also partnering with our team to reach business goals together!• This is a career. With the ability to independently manage projects and directly affect outcomes, your career growth opportunities are in your hands! Company growth is your growth!• Autonomy. You’ll have a lot of independence as an Administrative Assistant, with your ability to make quick decisions and flexibility in how you create systems to communicate with and help the team throughout the day.• You’ll be helping people when they need it most. You’ll be one of the first points of contact when helping people at one of the most challenging times of their life. You’ll lead a team to make a huge impact in the community by restoring properties back to pre-loss condition.• This is a stable industry. Restoration services will always be needed when a disaster strikes at someone’s home or business. This means you’ll have a long-term opportunity to use your skills with us at Rainbow Restoration.Your Responsibilities as an Administrative AssistantYou’ll be a key component of our team responsible for creating systems, implementing procedures, holding the team accountable and reporting daily and weekly updates. As you grow in experience, here are some of the things you will do:• Receive incoming calls, from clients, vendors, insurance companies, and field staff.• Communicate with customers throughout restoration process• Assist with the scheduling of services with staff, customers, and insurance• Notify customers of service call status and follow up with customers after work is complete• Accounts Receivable, following up on outstanding invoices and collections.• Process customer invoices• Clerical duty as required including customer and job data entry into proprietary software• Create and manage an organized filing system, upload and keep record of important dataHow to be Successful as an Administrative AssistantYour success as an Administrative Assistant is entirely within your control.We won’t sugarcoat it; we deal with emergencies! With emergencies comes high stressed customers, who, at times may need empathy and reassurance that everything will be ok. Exceptional communication in all situations will be important.You’ll be a great fit to grow in this role if:You know how to provide exceptional customer service. You show empathy for the customer, you are friendly, and you are always professional in both your appearance and your attitude.You have great attention to detail. This is key to ensuring that the detailed documentation of a loss are accurate and complete. Using the latest systems and technology to document and process jobs, ensures that we do projects right the first time every time.You are a team player. As part of a team passionate about helping others, you must be dedicated to excellence and ready to step up and help, no matter what.You are positive and have a resilient attitude. You find excitement in the unknown and are eager to show up on time to do what it takes to get the job done.Job Requirements for the Administrative AssistantHere are the minimum requirements to be considered for this job.• Must have a valid driver’s license.• Must be able to lift 50 pounds unassisted.• Must be able to wear respiratory equipment and PPE.• Must be available to work after hours, and on rotation for emergency calls.Must have experience with Microsoft Word, Excel, and AdobeBenefitsThe pay range for this position is $20-25 per hour.15 days paid time off per year.401kHealth insuranceIf you’re ready for a rewarding and exciting career, apply now and join the Rainbow Restoration team!APPLY TODAY!