Administrative Assistant

Tiny Steps Development; Maryland; Hybrid; USD 22,042,000 - 30,307,000; Full time

Benefits offered by this job

Health insurance

Growth opportunities

Job summary

Tiny Steps Developmental Services is seeking a detail-oriented administrative assistant to support our psychotherapy and testing services. This in-person role at our Valley Village office offers full-time employment with benefits.

Responsibilities include front-desk duties, scheduling, and insurance coordination, with a focus on maintaining an organized and welcoming office environment. Must be able to lift 15 lbs and pass vaccination and TB testing requirements.

Qualifications

• Front-desk experience with phones, checking in clients, and email handling.
• Basic computer skills including Excel, Word, Outlook, SharePoint and Teams.
• Proof of vaccination and a recent negative TB test required if hired.
• Able to lift up to 15 lbs and sit for prolonged periods at a computer.
• Professional, warm communication by phone, email, and in person.
• Strong organizational and multitasking abilities.

Responsibilities

• Provide front-desk support including answering phones, checking in clients, managing emails, faxes, and mail.
• Schedule and manage clinicians' schedules and online bookings; handle inquiries from insurance companies.
• Assist with insurance verification and billing; perform quality assurance on client documentation.

Skills

Front-desk experience

Communication skills

Organizational skills

Multitasking

Education

High School Diploma or above

Tools

Jane

Availity

Grasshopper

Hubspot

Claim.MD

Job description

Tiny Steps Developmental Services provides psychotherapy, psychological testing, and medication management, all made possible by our expert and diligent administrative team who are passionate about supporting our clients and clinical staff.

Tiny Steps is an ever-growing office that strives to provide a healthy, comfortable, and professional environment for our team. We want all of our Tiny Steppers to enjoy coming to work, and to leave each day feeling fulfilled, even on the most stressful of days. We pride ourselves on the consistent pleasant attitude of our administrative staff and a team that is fun and easy to work and communicate with.

Duties/Responsibilities

• Provide front-desk support including answering phones, checking in clients, managing emails, faxes, and mail
• Scheduling duties such as managing clinicians' schedules, following up with online booking and insurance company inquiries, any and all other booking and scheduling support for our testing, therapy, and medication management clients
• Assist with insurance verification and billing, perform quality assurance checks for client documentation and client accounts, process records requests in a timely manner
• Monitor office needs and supplies and help maintain a clean, organized, and welcoming environment
• Maintain positive and strong relationships with our referral network, partners, and insurance contacts through regular follow-up and communication

MUST HAVES:

• High School Diploma or above
• Grasp of basic computer skills and platforms including but not limited to: Excel, Word, Outlook, Sharepoint, and Teams
• Must be able to provide proof of vaccination and a recent negative TB test if hired.
• Able to lift up to 15lbs and sit for prolonged periods of time working at a computer
• Professional, warm communication via phone, email, and in person
• Strong organizational and multitasking abilities
• A great attitude!

NICE TO HAVE:

• Experience working with insurance
• Experience with any specialized software(s) we use at Tiny Steps such as Jane, Availity, Grasshopper, Hubspot, and/or Claim.MD
• Bilingual or multilingual (Spanish, Farsi, Armenian)

Tiny Steps Developmental Services is an equal opportunity employer. We welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, or genetic information.

Job Type: Full-time

• Health insurance
• Growth opportunities

Schedule:

• This role is completely in-person at our Valley Village office with no hybrid or remote flexibility.