Administrative Assistant

Banyan Treatment Centers; Milford (DE); On-site; USD 40,000 - 52,000; Full time

Job summary

Banyan Treatment Centers is seeking an organized Administrative Assistant to join our Milford, DE team. You will support HR, facility leadership, employees and patients, ensuring daily administrative functions run smoothly in a busy environment.

The role is on-site, full-time, Monday-Friday, 8:30 AM–5:00 PM. You will handle onboarding tasks, scheduling, records, visitor management, and coordinate group room use while maintaining confidentiality and professionalism.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of administrative experience.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication; detail-oriented.
• Ability to maintain confidentiality.

Responsibilities

• Provide administrative support to HR and facility leadership.
• Answer calls and direct to appropriate department.
• Welcome visitors, screen, log, and issue badges.
• Coordinate scheduling and use of group rooms for events and classes.
• Maintain and track internal mail for employees and patients.
• Manage patient financial accounts and record-keeping.
• Handle petty cash, and balance bank/office runs.
• Assist with onboarding paperwork and training compliance.
• Provide facility tours to prospective patients and approved visitors.

Skills

Administrative support

Customer service

Interpersonal skills

Attention to detail

Written/verbal communication

Education

High school diploma or equivalent

Some college education

Tools

KIPU EMR

Microsoft Word

Excel

Outlook

Job description

Administrative Assistant | Behavioral Health (SUD & MH) | FT

Banyan Treatment Centers is seeking an organized, professional, and service-oriented Administrative Assistant to join our team in Milford, DE.

This role is ideal for someone who enjoys being at the center of a busy operation — supporting employees, patients, leadership, and visitors while helping ensure the day-to-day administrative functions of the facility run smoothly and efficiently.

Position Details

• Reports to: Executive Director
• Schedule: Full-time | 8:30 AM–5:00 PM | Monday-Friday
• Location: Milford, DE (On-site)

About The Company

Banyan Treatment Centers is a leading national provider of intensive treatment for individuals facing substance use and mental health disorders. Backed by TPG’s Rise Fund, Banyan is rapidly expanding access to high-quality, compassionate care.

Why Join Banyan Treatment Centers?

As An Administrative Assistant, You Will

• Play a key role in daily facility operations, providing administrative support to Human Resources, facility leadership, employees, and patients.
• Be a welcoming presence for visitors, patients, and team members while helping maintain a professional and organized environment.
• Support the employee experience by assisting Human Resources with new hire paperwork, onboarding needs, and training compliance.
• Develop valuable behavioral healthcare experience while working alongside clinical, medical, operations, and HR professionals.
• Build transferable administrative skills through exposure to scheduling, financial tracking, documentation, compliance, and facility operations.
• Grow within a national organization that values professional development and internal advancement.

Key Responsibilities

• Assist Human Resources with new hire paperwork, onboarding tasks, and training compliance
• Provide administrative support to facility Directors and other departments as needed
• Answer incoming calls and direct callers to the appropriate department or resource
• Welcome and screen visitors, maintain visitor logs, and provide visitor badges
• Coordinate the scheduling and use of group rooms for employee events, meetings, and classes
• Sort and distribute internal mail for employees and patients
• Maintain and track patient financial accounts, including approved additions and expenditures
• Coordinate approved patient purchases and maintain accurate records of payments and account balances
• Manage petty cash, including balancing, replenishment, and verification of approved requests
• Complete bank and Post Office runs for approved patient and facility needs
• Secure, document, and maintain patient personal property and funds upon admission
• Coordinate the return of patient property and funds during discharge and maintain accurate records in applicable systems
• Assist departments in obtaining required patient signatures and notarize documents when authorized
• Provide facility tours to prospective patients and other approved visitors
• Maintain accurate administrative records and support day-to-day facility operations

Qualifications

Required:

• High school diploma or equivalent
• Minimum of 2 years of administrative experience
• Strong customer service and interpersonal skills
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to maintain professionalism and confidentiality when handling sensitive information

Preferred

• Some college education
• Previous experience in a substance use disorder, mental health, or psychiatric treatment setting
• Experience with KIPU EMR
• Working knowledge of Microsoft Word, Excel, and Outlook
• Previous experience supporting Human Resources, healthcare administration, or facility operations

Banyan Treatment Centers is an equal opportunity employer.