Administrative Assistant

Healing-Touch-Home-Care; Las Vegas (NV); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Retirement Plan

ICHRA Reimbursement Plan

Competitive salary

Opportunity for advancement

Paid time off

Job summary

Healing Touch Home Care in Las Vegas, NV, seeks an experienced Administrative Assistant to support daily office operations, liaise with clients and PCAs, and maintain records. Training covers Medicaid requirements and EVV. The role emphasizes independent work, accuracy, confidentiality, and timely escalation of concerns.

Join a fast-paced team with opportunities for advancement and a strong focus on compliance and documentation. Flexible work-from-home options are available after training.

Qualifications

• Bachelor's degree from an accredited college or university.
• At least five (5) years of professional administrative experience.
• Proficiency in Google Workspace and maintaining spreadsheets/tracking.
• Excellent written and verbal communication; professional phone, text, and email skills.

Responsibilities

• Provide daily administrative support to Office Manager and Administrator.
• Answer calls, texts, and emails promptly and route inquiries as needed.
• Maintain trackers, records, and files in Google Workspace with proper file-naming/storage.
• Document every client contact, follow‑up, and outcome; escalate issues when needed.
• Support employee onboarding and maintain personnel/compliance records in ADP.

Skills

Attention to detail

Strong communication

Independent worker

Organization

Time management

Education

Bachelor's degree

Tools

Google Workspace

ADP

EVV systems (Sandata)

RingCentral

JotForm

Job description

Benefits:

• Retirement Plan
• ICHRA Reimbursement Plan
• Competitive salary
• Opportunity for advancement
• Paid time off

Position Summary

Healing Touch Home Care, a Nevada Medicaid Personal Care Services agency in Las Vegas, is seeking an experienced, organized, and proactive Administrative Assistant to support daily office operations. This role supports office management, communicates with clients and Personal Care Assistants (PCAs), maintains records and trackers, and follows assigned tasks through to completion.

The right candidate works independently, follows established procedures, documents accurately, and knows when an issue needs escalation. Training is provided on agency procedures, Nevada Medicaid requirements, and Electronic Visit Verification (EVV).

Key Responsibilities

Administrative & Office Support

• Provide daily administrative support to the Office Manager and Administrator.
• Answer and return calls, texts, and emails promptly, and route inquiries as needed.
• Maintain trackers, records, and files in Google Workspace (Sheets, Docs, Drive, Gmail), following file-naming and
• storage procedures.
• Prepare correspondence, forms, and reports, and assist with projects and audits.

Client, PCA & EVV Support

• Communicate professionally with clients, PCAs, and case managers, and document every contact, follow‑up, and
• outcome.
• Contact PCAs about missing, incomplete, or incorrect visit information, and keep EVV tracking records up to date.
• Follow up on open matters within set timeframes.
• Escalate urgent, unusual, or compliance‑related concerns to management.

Employee Administration & ADP

• Support employee onboarding and maintain personnel and compliance records.
• Track outstanding documents, credentials, and trainings, and follow up on missing items.
• Assist employees with routine ADP questions and maintain employee information in ADP as authorized.

Required Qualifications

• Bachelor's degree from an accredited college or university.
• At least five (5) years of professional administrative experience.
• Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets), including building and maintaining spreadsheets
• and trackers.
• Strong written and verbal communication, including professional phone, text, and email skills.
• Excellent organization, attention to detail, and ability to manage competing priorities.
• Ability to work independently, follow written procedures, and see tasks through to completion.
• Ability to handle sensitive information confidentially.

Preferred Qualifications

Bilingual in English and Spanish, and experience with ADP, home care or healthcare administration, Medicaid‑funded services, EVV systems such as Sandata, employee onboarding or credential tracking, RingCentral, or JotForm is a plus but not required. Candidates from other industries with substantial administrative experience are encouraged to apply.

What We're Looking For

• Someone already comfortable in Google Workspace who can work with limited supervision after training.
• Someone who notices missing or inconsistent information and acts on it, rather than passing it along.
• Someone who documents their work instead of relying on memory.
• Someone who values accuracy and accountability as much as speed.

Work Environment

This is a fast‑paced role where priorities shift throughout the day based on client needs, employee issues, and EVV activity. Training on HTHC procedures and systems is provided, but candidates are expected to bring an established administrative skill set.

Healing Touch Home Care is an Equal Opportunity Employer.

Flexible work from home options available.