Administrative Assistant

IICRC; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Free uniforms

Paid time off

Training & development

Vision insurance

Job summary

IICRC is seeking an administrative assistant to support owners, management, and staff with invoicing, payments, customer follow up, and phone handling in a fast-paced office environment. The role requires comfort with multiple software types and CRM, plus strong written and verbal communication skills.

Successful candidates will enter new jobs, track payments, and assist with scheduling while maintaining confidentiality.

Qualifications

• High school diploma or GED required.
• Experience with Microsoft Office (Word, Outlook, PowerPoint, Excel) required.
• Experience with multiple software types and CRM preferred.
• Strong written and verbal communication skills.
• Ability to handle confidential information.

Responsibilities

• Input data in office programs and CRM.
• Collect information from homeowners via next day follow up phone calls.
• Track payments and assist with invoicing.
• Answer telephone calls, greet visitors, and resolve inquiries.
• Schedule appointments and enter new jobs into ServiceMaster.
• May utilize support staff on projects or reporting.
• Follow up with customers on work performed.
• May call customers to collect payments.
• Develop understanding of ServiceMaster operating systems and services offered.

Skills

Microsoft Office

Verbal communication

Organizational skills

Education

High school diploma/GED

Tools

CRM software

ServiceMaster program

Job description

Benefits:

• 401(k)
• Dental insurance
• Free uniforms
• Paid time off
• Training & development
• Vision insurance

Position Overview

Successful candidates will have experience in an office setting. Position assists the business owners, management team and team members with a variety of tasks including processing invoices, collecting payments, customer service follow up, answering phones, using a multiple types software and interfacing with customers and suppliers. Prefer strong writing and problem-solving skills.

Job Responsibilities

• Data input in office programs and CRM
• Collect information from homeowners via next day follow up phone calls
• Track payments
• Answers telephone calls, greets visitors, and resolves routine and complex inquiries
• May schedule appointments & meetings
• Enter in new jobs into ServiceMaster program
• May utilize the assistance of one or more support staff members on a reporting or project basis
• Follow up with customer on work performed
• May call customers to collect payments
• Develop an understanding of ServiceMaster operating systems and the services we offer

Job Requirements

• High school diploma/GED required
• Previous administrative assistant experience preferred but not required
• Experience and skill with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required
• Comfortable with using multiple types of software
• Personal time management and organizational skills
• Verbal and written communication skills
• Dependable and adaptable to operate within a fast-paced work environment
• Ability to manage highly confidential information

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities such as preparing and analyzing data, viewing computer screen.
• Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.