Administrative Assistant

IICRC; North Richland Hills (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays after 90 days

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

ServiceMaster TEAM is seeking an Administrative Assistant to support our office alongside existing personnel. You will answer phones, manage records, assist with payments follow-up, and ensure smooth daily operations using various software.

Ideal candidates have a high school diploma, strong organizational and communication skills, and experience with Microsoft Office. A professional, friendly demeanor and the ability to handle confidential information are essential.

Qualifications

• High school diploma or GED required.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Professional and friendly phone and customer service skills.
• Experience with Microsoft Office (Word, Outlook, PowerPoint, Excel) preferred.
• Comfortable using multiple types of software.
• Excellent verbal and written communication skills.
• Adaptable to a fast-paced environment with changing priorities.
• Dependable, punctual and able to follow through on responsibilities.
• Ability to handle highly confidential information.
• Rotated on-call administrative duties after hours may be required.

Responsibilities

• Provide general receptionist and administrative support within the office.
• Answer incoming phone calls and assist customers, vendors, and visitors.
• Accept new job leads and input information into systems.
• Call and capture relevant customer and job information.
• Assist with maintaining accurate job records and documentation.
• Operate a PC and appropriate software packages or equivalents.
• Maintain professional and efficient communication with customers, technicians, project managers, and other office personnel.
• May follow up with customers on work performed.
• May call customers to collect payments.
• Assist other departments within the company, as needed.
• Understand ServiceMaster operating systems and the services offered.

Skills

Organizational skills

Time management

Multitasking

Customer service

Verbal and written communication

Phone etiquette

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Benefits

• Paid Holidays after 90 days


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

At ServiceMaster TEAM, we restore homes, businesses, and peace of mind after water, fire, and smoke losses. Backed by a nationally recognized brand and industry-leading standards, we deliver compliant, high-quality restoration services when customers need us most. We are seeking a general administrative assistant to assist in our office alongside our existing office personnel.

Position Overview

The Administrative Assistant will assist the business owners, management teams, and other team members with a variety of tasks including but not limited to answering phones and directing calls, filing various paperwork, following up on payments, and other various customer service follow-up. Candidate must be comfortable utilizing different types of software. Strong written and verbal communication skills are a must.

Job Responsibilities

• Provide general receptionist and administrative support within the office


• Answer incoming phone calls and assist customers, vendors, and visitors.


• Accept new job leads and input information into systems


• Call and capture relevant customer and job information


• Assist with maintaining accurate job records and documentation.


• Operate a personal computer and appropriate software packages or its equivalent


• Maintain professional and efficient communication with customers, technicians, project managers, and other office personnel


• May follow up with customer on work performed


• May call customers to collect payments


• Assist other departments within the company, as needed


• Understand ServiceMaster operating systems and the services we offer

Job Requirements

• High school diploma/GED required


• Strong organizational and time-management skills


• Ability to manage multiple tasks and priorities simultaneously


• Professional and friendly phone and customer service skills


• Experience and skill with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) preferred


• Comfortable using multiple types of software


• Personal time management and organizational skills


• Strong verbal and written communication skills


• Adaptable to operate within a fast-paced work environment where schedules and priorities can change quickly


• Dependable, punctual, and able to follow-through on assigned responsibilities within a timely manner


• Ability to manage highly confidential information


• Rotated on-call administrative duties after hours are required.

Physical Demands and Working Conditions

This is an in-office position involving extended periods of sitting and working at a computer and telephone.

Candidate must be prepared to:.

• Sitting for long periods of time while using office equipment such as computers, phones etc.


• Perform repetitive hand and wrist movements associated with typing and computer work


• Read and interpret information displayed on computer screens and in written documentation


• Communicate clearly and exchange information quickly and accurately


• Work in a professional office environment with changing levels of noise and activity


• Occasionally lift or move office materials or other items weighing up to 20 pounds


• Maintain concentration and attention to detail in a busy office environment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.