Administrative Assistant

Coverall; Florida; On-site; USD 24,000 - 34,000; Full time

Job summary

Coverall is seeking an Administrative Assistant to provide essential support to the Regional Support Center Operations and deliver exemplary customer service to Franchised Business Owners and their customers in the region.

The role requires handling calls, assisting with appointment setting, correspondence, billing, office supplies procurement, and filing. You will also process FranSys entries and ensure documentation is up-to-date for monthly reporting.

Qualifications

• Experience in administrative support roles.
• Excellent customer service skills for franchised owners and customers.
• Strong phone etiquette and data entry accuracy.

Responsibilities

• Answer incoming calls and greet visitors.
• Assist General Manager with franchise prospect appointments and correspondence.
• Process billing for customer supplies and order office supplies.
• Prepare franchise owner and new customer files and manage documentation.
• Enter customer closes into FranSys and support month-end reporting; verify data accuracy.

Skills

Administrative support

Customer service

Communication

Reception duties

Tools

FranSys

Job description

To provide essential support to Regional Support Center Operations Departments by providing excellent administrative services to all Coverall regional employees and excellent customer service support to all Franchised Business Owners and their customers of that region.

The Administrative Assistant serves as the communications hub handling all incoming calls, for both the regional support center and the Franchised Business Owner’s customer calls responding promptly to inquiries, requests, concerns and forwards to the appropriate Franchised Business Owner and/or Field Service Representative or by the creation of a ticket in FranSys for the Field Service Representative. Wherever possible, present additional service and consumable supply programs to Franchised Business Owner customer base.

Pay: $21/hr

ADMINISTRATIVE & REPORTING

• Perform receptionist duties including answering telephones, greeting, and acknowledging all visitors courteously and promptly.

• Assisting General Manager with potential Franchise Prospect appointment setting.

• Assisting General Manager with correspondence as requested.

• Ordering and completing billing for Customer supplies.

• Ordering office supplies from GSC approved vendors.

• Completing Franchise Owner sales proposals within 24 hours.

• Preparing New Customer files.

• Preparing New Franchise Owner files.

• Entering Customer closes into FranSys.

• Mail Distribution and filing Customer and Franchise documentation.

• Preparation of Franchise monthly Statement packages & Franchise check disbursement.

• Completing Accounts Payable documentation following GSC procedures.

• Verify and perform inventory with Operations at month end.

• Review Data Entry for accuracy prior to submitting to Regional Administrative Manager.