Administrative Assistant

Cooper Aerobics; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Cooper Fitness Membership for you and

Complimentary Cooper FitnessMembership

401(k) matching

Health benefits

Holidays including birthday

Discounts on Cooper Complete

Employee wellness program

Job summary

Cooper Clinic, part of Cooper Aerobics, seeks an Administrative Assistant to provide high-level administrative support and exceptional service to patients and staff. Primary duties include HIPAA compliance, handling patient communications, scheduling, and coordinating referrals across campus.

The ideal candidate will have medical office experience, strong communication skills, and proficiency in MS Office. A high school diploma is required; additional degrees are preferred.

Qualifications

• One to four years of relevant experience in a medical office, physician practice, hospital and/or acute care setting is preferred.
• Medical Assistant experience is a plus!
• Excellent verbal and written communication skills.
• Strong organizational, time management and attention to detail skills.
• Typing speed of at least 50 words per minute.
• Bachelor’s or Associate degree or certificate preferred.

Responsibilities

• Comply with HIPAA in all duties.
• Answer patient calls promptly and professionally with high-quality customer service.
• Schedule appointments for return patients.
• Coordinate patient communication and prepare for exam days.
• Ensure paperwork is complete via the eMHQ system.
• Transmit referrals to physicians or patients.
• Maintain knowledge of services offered on campus.
• Process medication refills and route for physician approval.
• Maintain patient confidentiality.
• Monitor cancellations and fill open slots.
• Order office supplies and coordinate equipment maintenance.
• Ensure accurate and utilized scheduling for patient care.
• Retrieve and file records as requested.

Skills

Verbal Communication

Written Communication

Organizational Skills

Medical Office Experience

MS Office Proficiency

Typing 50 wpm

Problem Solving

Education

High School Diploma or GED

Bachelor’s/Associate Degree or certificate

Tools

Microsoft Office Suite

Job description

Description

The Cooper Clinic is seeking an Administrative Assistant who will provide high level support to the organization by executing administrative tasks, procedures, and policies. Provides and promotes a high level of customer service to internal as well as external clientele. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Schedule: Monday - Friday, 7 a.m. - 4:00 p.m.

About Cooper Aerobics

Cooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services.

• Cooper Clinic’s comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it.
• Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym.
• Cooper Spa helps bring life back in balance through relaxation and renewal services.
• Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer.
• Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being.
• Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce.

Get Cooperized™

Essential Duties and Responsibilities

• Comply with Health Insurance Portability and Accountability Act (HIPAA) while performing all duties.
• Communicate with and answer all patient phone calls in a prompt, pleasant, and helpful manner while ensuring they receive the highest levels of customer service. This will include communicating medical questions or information to and from the physicians and any other patient care requests.
• Schedules appointments for return patients.
• Organizes and maintains patient communication and preparation for patient exam days via 15-Day and 3-Day confirmation calls.
• Ensure the patient has completed all paperwork via the eMHQ system.
• Assists in transmitting referrals to physician offices or patients.
• Maintains a working knowledge of all services that are offered within the clinic as well as other services around campus.
• Processes refill medications for patients and sends to physician for approval.
• Maintains confidentiality of all clientele.
• Provides and promotes a high level of customer service to internal as well as external clientele.
• Continuously monitors for cancellations, filling open appointment slots.
• Orders office supplies and coordinates maintenance of equipment for the department
• Ensures the schedule is correct and properly utilized for patient care.
• Prints or retrieves information as requested from medical record requests and file into patient’s chart.

Requirements

The ideal Admin Assistant candidate will possess:

• Excellent verbal and written communication skills.
• Exceptional verbal and written communication skills.
• One to four years of relevant experience in a medical office, physician practice, hospital and/or acute care setting is preferred.
• Medical Assistant experience is a plus!
• Strong organizational, time management and attention to detail skills.
• Possess problem-solving skills, be self-motivated, and strive for professionalism.
• Ability to work in group setting as well as work independently.
• Excellent computer skills and proficiency with Microsoft Office Suite; type a minimum of 50 wpm *required.
• High school diploma or general education degree (GED); Bachelor's or Associate's Degree or certificate from a university or technical school preferred.

What we provide:

• A culture focused on improving the quality and quantity of peoples lives
• Competitive pay
• Complimentary Cooper Fitness Membership for you and your spouse
• 401(k) matching
• Health benefits
• Holidays - including your birthday!
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives
• Quarterly reimbursements available toward the purchase of athletic wear and supplies

Cooper Aerobics is an Equal Opportunity Employer. All associates are hired on the basis of merit and their ability to perform a particular job. It is the policy of Cooper Aerobics to provide equal employment to all associates and applicants without regard to race, religion, sex, national origin, age, disability, pregnancy, military status or any other classification protected by applicable law. Job openings are listed as a courtesy and it is policy not to accept unsolicited applications or resumes.

Texas is an employment-at-will state. The employer may terminate the work relationship or change the terms and conditions of the job at any time and for any reason. The employee may also terminate the work relationship at any time. This job offer does not in any way constitute a contract. The employer also reserves the right to eliminate or alter benefits at any time. This employer participates in E-Verify.