Restoration Supervisor

SERVPRO of Central Delaware County; Malvern (AR); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

SERVPRO of Central Delaware County is seeking a Restoration Supervisor to lead field projects, supervise restoration technicians, and ensure timely, quality service. The role centers on coordinating production, monitoring progress, safeguarding safety, and maintaining exceptional customer experience on every job.

You will document job files, manage labor and materials, communicate with the project manager, and help uphold SERVPRO's Here to Help commitment across all assignments.

Qualifications

• Valid driver’s license is required.
• High school diploma/GED preferred.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.
• Able to lift 50–100 pounds regularly, with assistance.
• Able to climb ladders and work in tight spaces.

Responsibilities

• Coordinate and perform production processes as scheduled with quality control.
• Manage customer and client experience and online reviews.
• Communicate expectations to restoration technicians and supervise them.
• Document a detailed and accurate job file.
• Manage labor and consumable usage on projects.
• Communicate with project manager and office staff on progress.

Skills

Team leadership

Customer service

Communication

Quality control

Safety awareness

Education

High School Diploma or GED

IICRC certification (preferred)

Job description

SERVPRO of Central Delaware County is hiring a Restoration Supervisor!

SERVPRO of Central Delaware County offers:

• Competitive compensation

And more!

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Compensation: $20.00 - $25.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Are you willing to work weekend shifts? *

Do you have reliable transportation? *

Are you at least 18 years old? *

Our employment process requires an in-depth background check, are you willing to proceed with this application *

Referral code from a current employee If no code provided, add their name instead.

The Sales Manager does a great job working with customers. The overall job experience is great, with many tasks that involve face to face life experiences.