Administrative Assistant

NVision Infotech; Chesterfield (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

NVision Infotech is looking for an Administrative Assistant who will be the first point of contact for patients in Chesterfield, Missouri. Responsibilities include managing a high volume of calls, scheduling appointments, and documenting patient interactions in an EMR system.

The ideal candidate must be customer-service-oriented, possess strong analytical and communication skills, and be fluent in both English and Spanish. Remote work options are available, making this position suitable for individuals in rural Missouri.

Qualifications

• Ability to prioritize assignments and multi-task accurately.
• Strong written and verbal communication skills.
• Maintain professional composure in difficult situations.

Responsibilities

• Answer phones and handle customer service calls.
• Schedule and confirm appointments.
• Document calls accurately in the EMR system.
• Collaborate with other departments.

Skills

Analytical skills

Strong communication skills

Bilingual English/Spanish

Customer service

Job description

Job Description

Administrative Assistant role includes representing our brand and values to potential patients as the first point of contact. The assistant will communicate clearly with empathy and deliver courteous, diligent customer service.

Provide general information regarding our practice, schedule patients for consultations, check eligibility, verify insurance and provide overall world-class customer service.

Responsibilities

• Answer phones diligently.
• Take messages and pass them to the required team member.
• Handle a high volume of incoming customer-service calls.
• Demonstrate a positive demeanor when resolving matters.
• Schedule and confirm appointments.
• Accurately document all calls in the EMR system.
• Engage and collaborate with other departments.
• Work in a fast-paced environment and handle multiple tasks with interruptions.
• Open to working alternative schedules, including weekends.
• Follow up timely on transferred calls.
• Handle confidential information and patient medical records.
• Participate in staff meetings and other in-services or trainings as assigned.
• Perform other duties as assigned.

Qualifications

• Prioritize assignments and multi-task accurately and promptly.
• Demonstrate analytical skills to identify, evaluate, and resolve patient concerns with the help of staff and medical team.
• Strong written and verbal communication skills.
• Bilingual in English/Spanish conversational skills.
• Maintain positive relationships with other departments.
• Maintain composure when confronted by difficult situations and respond professionally.

Additional Information

Looking for candidates in rural Missouri. Candidates can work remotely. No third-party candidates.

EEO Statement

NVision IT, LLC is an Equal Employment Opportunity.

All your information will be kept confidential according to EEO guidelines.

Job Location

This position is based in Missouri.