Administrative Assistant

sci; Carolina (PR); On-site; USD 28,000 - 38,000; Full time

Job summary

SCI provides administrative and clerical support to funeral home, cemetery, crematory or a combination of facilities in US-PR - Carolina. You greet the public and provide information on services with empathy and professionalism.

Responsibilities include preparing death certificates and related documents, processing payments, coordinating memorial orders and maintaining schedules, while ensuring accuracy and confidentiality in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• 1-2 years of office clerical or customer service experience preferred.
• Experience in a fast-paced, customer-focused environment is required.

Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and/or certificates
• Prepares and processes Veteran's paperwork
• Prepares marker monument placement paperwork
• Ensures documentation supports requested products and services complies with regulations
• Maintains daily schedules, reports and documents
• Receives and processes payments and contracts
• Coordinates order of memorials and related products
• Oversees processing of installation orders to grounds and maintenance
• Processes accounts payable transactions
• Assists with obituary preparation
• Assists management, sales and staff as needed
• Greets family members and clients and communicates needs promptly
• Maintains confidentiality and empathetic communication

Skills

Customer service

Communication skills

Organization skills

Attention to detail

Compassion and integrity

Confidentiality

MS Office Suite

Basic mathematics

Office equipment knowledge

Education

High School diploma or equivalent

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 00984

Job Location: US-PR - Carolina

Category (Portal Searching): Operations