Administrative Assistant

Ultimate Staffing; California; On-site; USD 25,000 - 30,000; Full time

Job summary

Ultimate Staffing in California is seeking an Administrative Assistant for Family Support Services to support enrollment, eligibility reviews, scheduling, and referrals for families and providers.

You will handle inquiries by phone and email, maintain case records to ensure compliance with program regulations, and coordinate with internal staff to connect clients with community resources. This is a 10-month temporary role; prior experience in social services or family support is a plus.

Responsibilities

• Determine family eligibility and complete enrollment in accordance with agency policies and required timeframes.
• Conduct interviews and appointments to collect documentation, assess eligibility, explain program requirements, and identify referral needs.
• Facilitate enrollment and continuation of services through timely scheduling and completion of interviews.
• Connect families and providers with appropriate supportive resources and community referrals.
• Provide supportive referral services to families and providers as needed.
• Maintain accurate case records and ensure compliance with program regulations while managing assigned caseload responsibilities.
• Handle incoming phone calls, emails, and correspondence in a professional, timely, and customer-focused manner.
• Respond to inquiries from families, providers, and internal staff via phone, email, and written correspondence.
• Demonstrate effective communication skills when managing phone calls, emails, and other forms of correspondence

Job description

Job Title: Administrative Assistant, Family Support Services

Job Description: Assist the Family Support Services department with:

• Determine family eligibility and complete enrollment, activities in accordance with agency policies and required timeframes.
• Conduct interviews and appointments to collect documentation, assess eligibility, explain program requirements, and identify referral needs.
• Facilitate enrollment and continuation of services through timely scheduling and completion of interviews.
• Connect families and providers with appropriate supportive resources and community referrals.
• Provide supportive referral services to families and providers as needed.
• Maintain accurate case records and ensure compliance with program regulations while managing assigned caseload responsibilities.
• Handle incoming phone calls, emails, and correspondence in a professional, timely, and customer-focused manner.
• Respond to inquiries from families, providers, and internal staff via phone, email, and written correspondence.
• Demonstrate effective communication skills when managing phone calls, emails, and other forms of correspondence

Duration: 10 months temp

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.