Administrative Assistant

Keystone Cooperative, Inc.; Bryant (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Keystone Cooperative, Inc. in Bryant, IN seeks a branch administrator to provide customer service and administrative support. This role handles accounts receivable, verifies, files, and responds to customer contracts with urgency, and performs standard clerical duties such as answering phones and routing calls.

You will balance cash drawer, process payments, manage mail, assist with special projects, and ensure accurate documentation while working effectively in a team environment.

Qualifications

• High school diploma with 1–2 years related experience or training.
• Proficient in Microsoft Office and strong organizational abilities.
• Ability to multi-task and work under time constraints.

Responsibilities

• Handle high volume phone calls courteously and efficiently.
• Communicate with customers to adjust billing and answer questions.
• Process payments, orders, and requests accurately.
• Balance cash drawer daily and manage branch mail.
• Assist with accounts receivable and filing customer contracts.
• Perform general clerical duties and assist with special projects.

Skills

Verbal communication

Written communication

Microsoft Office

Organizational skills

Attention to detail

Multitasking

Analytical skills

Independent decision making

Team player

Education

High school diploma

Job description

Position Overview:

The purpose of this role is to provide customer service and administrative assistance for the branch. This role will assist with accounts receivables as well as verifying, filing, and responding to customer contracts with urgency. Other standard clerical duties such as answering phone calls and directing them to the correct individuals, sorting mail and assisting with other duties as needed.

Duties and Responsibilities:

• Receive and disperse a significant volume of phone calls in an efficient, courteous, and professional manner.
• Actively communicate with customers to adjust billing, answer questions, etc.
• Process payments, orders, and requests accurately.
• Reconcile, process and file necessary paperwork.
• Process electronic files via email.
• Compile and submit finalized documentation.
• Download reports.
• Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.
• Balance cash drawer dailyCompiles, sorts, and distributes daily mail.
• Receive courier deliveries.
• Sends out branch mail weekly.
• Responsible for purchasing general office and break room supplies.
• Assist with special projects as needed.
• Performs other duties as assigned.

Skills and Qualifications:

• Strong verbal, and written, communication skills.
• Proficient with Microsoft Office SuiteExcellent organizational skills and the ability to work well within strict time frames.
• Detail oriented with the ability to process work accurately with minimal errors.
• Ability to perform multiple tasks simultaneously.
• Strong analytical skills and accurately calculate prices.
• Ability to work without supervision and make appropriate decisions.
• Work well in a team environment.

Education and Experience:

High school diploma and one to two years related experience and/or training; or equivalent combination of education and experience.