Office Assistant

Kaiser Permanente; Wailuku (HI); On-site; USD 31,000 - 44,000; Full time

Job summary

Kaiser Permanente in Hawaii seeks an entry-level Clerical Assistant to support managers and representatives by processing insurance claims, bills and correspondence. The role handles mail, telephone inquiries, and maintains patient and insurance information on HPMS, while ensuring confidentiality and compliance with laws and policies.

Responsibilities include routing inquiries, filing and distributing records to PARs, processing deposits, and supporting department IT and reporting tasks.

Qualifications

• Minimum six months of clerical office or related experience.
• High school diploma or GED.

Responsibilities

• Receives and responds to telephone inquiries/correspondence from patients, insurance carriers, employers and Kaiser employees; obtains/records necessary information; answers questions; directs difficult questions to appropriate person; maintains positive customer relationships through effective communication and follow-up.
• Opens, sorts, screens, evaluates, and distributes incoming mail and charts to proper persons.
• Receives, alphabetizes, identifies, and distributes all visit records to PARs; ensures proper filing of claims and reports.
• Receives bank deposits and cash jackets for payments; supports computer information systems inquiries and maintenance.

Skills

Clerical experience

Typing 30 wpm

10-key by touch

Customer service

Education

High school diploma or GED

Job description

Job Summary

Under direct supervision, provides clerical assistance to managers and representatives; facilitates processing of insurance claims, bills and correspondence; receives, responds, and distributes incoming mail; responds to telephone inquiries; maintains patient and insurance information on HPMS; maintains patient files; supports compliance and Principles of Responsibility; maintains confidentiality; protects organizational assets; exhibits ethics and integrity; adheres to applicable federal and state laws and regulations, accreditation and licensing requirements, policies and procedures; reports and/or resolves issues of non-compliance.

• Receives and/or responds to telephone inquiries/correspondence from patients, insurance carriers, employers and Kaiser employees; obtains/records necessary information; answers questions; directs difficult questions to appropriate person; maintains positive customer relationships through effective communication and follow-up.
• Opens, sorts, screens, evaluates, and distributes incoming mail and charts to proper persons.
• Receives, alphabetizes, identifies, and distributes all visit records to Patient Accounting Representatives (PARs); ensures proper handling of filing of claims, reports or follow up.
• Receives, receipts, and prepares bank deposits and cash jackets for payments received for health plan dues and receivables.
• Assumes responsibility for department computer information systems inquiries and maintenance.
• Files/purges reports, folders, bills and correspondence as necessary.
• Requests medical records and x-ray reports via CRT.
• Receives and reviews billing documents for distribution to PARs and/or mailing.
• Duplicates medical records, bills, claims, reports and other requested information as necessary for sending to requestor.
• Provides files, documents for check refunds, adjustments and re-submissions.
• Distributes systems reports to appropriate persons.

Job Summary

Under direct supervision, provides clerical assistance to managers and representatives; facilitates processing of insurance claims, bills and correspondence; receives, responds, and distributes incoming mail; responds to telephone inquiries; maintains patient and insurance information on HPMS; maintains patient files; supports compliance and Principles of Responsibility; maintains confidentiality; protects organizational assets; exhibits ethics and integrity; adheres to applicable federal and state laws and regulations, accreditation and licensing requirements, policies and procedures; reports and/or resolves issues of non-compliance.

Essential Responsibilities

• Receives and/or responds to telephone inquiries/correspondence from patients, insurance carriers, employers and Kaiser employees; obtains/records necessary information; answers questions; directs difficult questions to appropriate person; maintains positive customer relationships through effective communication and follow-up.
• Opens, sorts, screens, evaluates, and distributes incoming mail and charts to proper persons.

• Receives, alphabetizes, identifies, and distributes all visit records to Patient Accounting Representatives (PARs); ensures proper handling of filing of claims, reports or follow up.
• Receives, receipts, and prepares bank deposits and cash jackets for payments received for health plan dues and receivables.
• Assumes responsibility for department computer information systems inquiries and maintenance.
• Files/purges reports, folders, bills and correspondence as necessary.
• Requests medical records and x-ray reports via CRT.
• Receives and reviews billing documents for distribution to PARs and/or mailing.

• Duplicates medical records, bills, claims, reports and other requested information as necessary for sending to requestor.
• Provides files, documents for check refunds, adjustments and re-submissions.
• Distributes systems reports to appropriate persons.

Experience

Basic Qualifications

• Minimum six (6) months of clerical office or related experience.

Education

• High school diploma or GED

License, Certification, Registration

• N/A

Additional Requirements

• Type 30 wpm.
• 10-key by touch.
• Demonstrated knowledge of and skill in adaptability, customer service, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.

Preferred Qualifications

• N/A

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Primary Location: Hawaii,Wailuku,Maui Mem. Wili Pa Loop Building

Scheduled Weekly Hours: 40

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri

Working Hours Start: 08:00 AM

Working Hours End: 04:30 PM

Job Schedule: Full-time

Job Type: Standard

Worker Location: Onsite

Employee Status: Regular

Employee Group/Union Affiliation: S03|AFSCME|UNAC-UHCP-UNHCEH

Job Level: Entry Level

Department: WILI PA - Pat. Financial Ops & Admin - 3601

Pay Range: $27.16 - $27.16 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: No

Work Setting: Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.