Administrative Assistant

Goodwill Industries of Northwest NC; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Money Purchase Pension Plan

403(b) Retirement Savings Plan

Employee Assistance Program

Free Telehealth

Employee Referral Program

Quarterly Incentive Programs

Corporate Discount Programs

Medical Insurance

Prescription Coverage

Dental and Vision Coverage

Flex Spending Accounts

Short & Long-Term Disability

Life Insurance

Tuition Reimbursement

Job summary

The Administrative Assistant at Goodwill Industries of Northwest North Carolina provides exceptional customer service for participants and guests at our workforce development center. You will check in participants, provide information and resources, and track data for the Mission Advancement team.

Key duties include entering data into the Goodwill system, supporting shipping/receiving, answering the main phone line, and preparing reports in Word or Excel.

Qualifications

• High school diploma or equivalent required.
• Office/clerical experience preferred.
• Proficient in Microsoft Word and Excel.
• Strong written and verbal communication skills.

Responsibilities

• Welcoming and checking in participants and guests.
• Assist participants in entering information into the Goodwill system.
• Track information in CaseWorthy.
• Provide relevant information to participants.
• Answer the main phone line and distribute calls as needed.
• Support for shipping and receiving for all departments.
• Prepare reports in Word or Excel as required.

Skills

Office Experience

MS Office

Communication Skills

Education

High school diploma or equivalent

Job description

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Job Summary

The Administrative Assistant provides exceptional customer service supporting our participants and guests as they arrive at our workforce development center. The Administrative Assistant is responsible for checking in our participants and guests when they arrive, providing accurate information and resources, and tracking information for our Mission Advancement team.

Essential Duties & Responsibilities

• Welcoming and checking in all participants and guests.
• Assisting participants in entering information into the Goodwill system.
• Tracking information in CaseWorthy.
• Providing relevant information to participants.
• Answering the main phone line, answering general questions, and distributing calls, as needed.
• Provide support for shipping and receiving for all departments.
• Prepare reports in Microsoft Word or Excel as required.

Education

High school diploma or equivalent.

Qualifications

• Office and/or clerical experience preferred.
• Strong Microsoft Office, Outlook and internet skills required.
• Strong professional written and verbal communication skills required.

Benefits

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.