Administrative and Intake coordinator

Connected Home Health & Hospice; Portland (ME); On-site; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Structured training

Small-team environment

Growth opportunities

Mentorship through Pennant Group

Reliability and communication valued

Job summary

Connected Home Health is seeking an Intake & Front Desk Specialist to be the welcoming face of our small, patient‑focused agency in Maine. You’ll handle phones, greet visitors, triage referrals, and support intake coordination with clinicians and schedulers.

This in‑office, full‑time role offers structured training, growth opportunities within The Pennant Group, and a pay range of $25–$27 per hour based on experience.

Qualifications

• 1-2 years of Home Health or Hospice experience preferred.
• Strong written and oral communication skills in person and over the phone.
• Excellent customer service skills; able to deal tactfully with patients and families.
• Strong team skills and flexibility to changing priorities.
• Demonstrates autonomy, organization and professionalism.

Responsibilities

• Answer phones, greet visitors, and serve as a friendly first point of contact.
• Communicate with patients, families, referral sources, and internal staff.
• Retrieve and triage mail, faxes, and messages.
• Maintain a professional, welcoming office environment.
• Receive and process home health referrals with accuracy and urgency.
• Gather and verify patient information, insurance details, and service needs.
• Coordinate with clinicians, schedulers, and community partners.
• Support a smooth, timely start-of-care process for each patient.
• Assist with general office tasks and daily operational needs.
• Learn multiple functions through cross-training (scheduling, insurance verification, reception, etc.)
• Maintain confidentiality and uphold compliance standards.
• Support team communication and workflow.

Skills

Communication skills

Reliability

Customer service

Teamwork

Professionalism

Job description

Connected Home Health | A Pennant Group Agency

If you’re looking for a role where your communication skills, reliability, and people‑first mindset truly matter, this may be the perfect fit. We are a small, established home health agency—and part of the Pennant Group, a leadership‑focused organization that invests deeply in developing its people.

This is more than an intake or front‑desk job. It’s a chance to become the welcoming face of our agency, support patients and families at pivotal moments, and grow into broader responsibilities within a medical setting.

Why This Role Matters

Intake is where care begins. Every referral represents a patient and family trusting us during a vulnerable time. Your ability to communicate clearly, stay organized, and coordinate details directly impacts access to care and the experience our patients receive.

You’ll be supported by a small, collaborative team that values professionalism, kindness, and shared success. Many of our leaders started in roles just like this one—so if you’re curious, motivated, and eager to grow, you’ll find real opportunity here.

Who Thrives Here

This role is ideal for someone who:

• Communicates clearly, kindly, and professionally
• Enjoys being a steady, reliable presence in the office
• Learns quickly and asks questions when unsure
• Likes structure, checklists, and helping people
• Is comfortable juggling details while staying calm under pressure
• Wants to grow into new responsibilities over time
• Values teamwork, follow‑through, and a positive work environment
• No prior medical experience is required—we will train the right person.

What You’ll Do

You’ll serve as both a front‑desk presence and a key part of our intake team. Your responsibilities will include:

Customer Service & Front Desk

• Answer phones, greet visitors, and serve as a friendly first point of contact
• Communicate with patients, families, referral sources, and internal staff
• Retrieve and triage mail, faxes, and messages
• Maintain a professional, welcoming office environment

Intake & Referral Coordination

• Receive and process home health referrals with accuracy and urgency
• Gather and verify patient information, insurance details, and service needs
• Coordinate with clinicians, schedulers, and community partners
• Support a smooth, timely start‑of‑care process for each patient

Administrative Support

• Assist with general office tasks and daily operational needs
• Learn multiple functions through cross‑training (scheduling, insurance verification, reception, etc.)
• Maintain confidentiality and uphold compliance standards
• Support team communication and workflow

We’ll teach you the systems, processes, and software. What we can’t teach is heart, ownership, and professionalism—those are the qualities we’re looking for.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

1-2 years of Home Health or Hospice experience preferred.

Strong written and oral communication skills in person and over the phone.

Excellent customer service skills –Able to deal tactfully with patients, family members, community partners, and payors.

Strong team skills

Flexible—responds well to changing priorities and conditions

Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

What We Provide

• Structured training and clear expectations
• A supportive, small‑team environment
• Opportunities for growth within a respected healthcare organization
• Mentorship and leadership development through the Pennant Group
• A role where reliability and communication are genuinely valued

Schedule & Pay

• Full‑time, hourly position
• In‑office during standard business hours
• Pay dependent on experience (training provided)
• $25-27/hour based on experience.
• Administrative & Intake Specialist (Home Health) – In‑Office, Full‑Time, M-F

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.