Donor Relations - Administrative Assistant

The Salvation Army; Clay Arsenal (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health care coverage

Pension plan

Telehealth

Life insurance

Flexible spending accounts

Paid time off

Job summary

The Salvation Army in Hartford, CT is seeking a Donor Relations - Administrative Assistant to support the Divisional Donor Relations Director. This full-time, 37.5-hour role involves handling donor communications, reports from Salesforce, and major donor stewardship while maintaining confidentiality and accuracy.

You will assist the Advancement team on projects, manage donor records, and help plan events and mailings for donor loyalty initiatives, working closely with the DDRD and Director of

Qualifications

• High school diploma required with five years of relevant experience.
• Able to multitask in a fast-paced environment.
• Flexible schedule as needed and strict confidentiality.
• Must complete required training upon hire.
• Strong interpersonal, writing, and computer skills.
• Proficiency with MS Office and donor management software, Salesforce.

Responsibilities

• Act for the DDRD when not in the office and support donor relations.
• Assist with stewardship and donor communications via mail, email, calls.
• Manage a major donor caseload and conduct donor research.
• Produce reports from CRM (Salesforce) to support development.
• Collaborate on short and long-term donor strategies with DDRD.
• Maintain donor records and manage donor visits with DDRD.
• Support multi-channel donor communications and respond to inquiries.

Skills

Multitasking

Interpersonal skills

Writing skills

Confidentiality

Training on hire

Flexible schedule

Education

High school diploma

5 years relevant experience

College background preferred

Tools

Salesforce

Microsoft Office

Job description

Overview

Position: Donor Relations - Administrative AssistantLocation: Divisional Headquarters, Advancement Department, Donor Relations Office (Hartford, CT)Status: Non-exempt, Full-timeHours Per Week: 37.5Schedule: Monday-Friday, 8:30 am – 4:00 pm (includes two 15-minute breaks per day)Supervisor(s): Divisional Donor Relations Director

Scope of Position: Play an integral role in assisting the Divisional Donor Relations Director (DDRD).

Responsibilities

• Act on behalf of DDRD with donors and internal staff when DDRD is not in the office.
• Assist and participate in Advancement team projects and special events, as needed.
• Assist with stewardship efforts of select donors by building relationships via personalized mail, email communications, phone calls, and ongoing written contact.
• Assist with the management of a major donor caseload.
• Conduct donor research.
• Conduct system reports from CRM to facilitate development efforts.
• Develop and implement strategies that nurture donor loyalty and foster personal relationships with select mid-level donors. Track all efforts and activities in the database.
• Facilitate donor visits with DDRD.
• Maintain accurate donor records.
• Maintain contact with external financial institutions to support donor transactions.
• Perform general office procedures.
• Produce project proposals and major gift collateral material.
• Report monthly major gift production statistics to THQ.
• Resolve discrepancies and obtain further information for incomplete and missing donor details by reviewing, researching, and correcting Salesforce donor records.
• Serve as the primary contact for incoming phone calls and email requests from select donors, solicit feedback, and track responses in the database.
• Support multi-channel donor communications.
• Work collaboratively with the DDRD to develop short and long-term strategies.
• Work with the Director of Advancement and DDRD to plan and implement William Booth Society mailings throughout the Division and track William Booth Society gifts.
• Adhere to guidelines for staff responsibilities as found in The Salvation Army’s Employee Manual.

Qualifications

• A high school diploma and five years of relevant professional experience are required, and a college background is preferred.
• Ability to multitask in a fast-paced environment.
• Ability to work a flexible schedule as needed.
• Capable of providing the utmost confidentiality and accuracy.
• Must complete all required training upon hire.
• Must have interpersonal, computer, and writing skills.
• Proficiency with Microsoft Office Suite and donor management software, notably Salesforce, is preferred.

The Salvation Army is pleased to offer a comprehensive benefit program to full-time employees who work at least 30 hours per week, including...

• Comprehensive health care coverage, including dental/vision/hearing, with low cost employee premiums, co-pays, and deductibles
• Employer-funded pension plan (100% vested after five years of eligible service)
• Telehealth/online doctor visits
• $20K Basic Life Insurance including grief counseling services, funeral planning services, and will/power of attorney/legal document preparation (no cost to employee)
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Long-term disability coverage
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• Flexible spending accounts for health care and dependent care
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, sick, personal, bereavement, and marriage leave
• Eligibility for the federal government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a great purpose!

Learn more about The Salvation Army's Southern New England Division at Southern New England Division - Serving Connecticut & Rhode Island

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.