Administration Support Officer

Etax Accountants Pty Ltd; Albion (MI); Remote; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking remote Administration Support Officers to provide essential administrative services to clients and accountants. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently. You will be responsible for client interactions, managing documentation, and supporting the accounting team. Join a forward-thinking company that values excellence and innovation in the tax and accounting sector, offering a flexible work environment that allows you to thrive while making a significant impact.

Qualifications

• Detail-oriented with excellent communication and organisational skills.
• Proficient in administrative roles and capable of working independently.

Responsibilities

• Provide client support by handling calls and updating account information.
• Manage email and voicemail queues, ensuring proper task follow-up.
• Liaise with the ATO for inquiries and assist in managing client debts.

Skills

Communication Skills

Attention to Detail

Time Management

Administrative Proficiency

Team Collaboration

Microsoft Office

Self-Motivation

Job description

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Are you a detail-oriented administration officer with excellent communication and organisational skills? We are seeking remote Administration Support Officers to join our team and support our clients and accountants with administrative services.

Location: Remote (within Australia) – Head Office Located in Upper Mount Gravatt, QLD

Employment Type: Casual

Available to Start: Mid June

How to Apply: https://etax.bamboohr.com/careers/134

Key Responsibilities

• Provide frontline support by handling client calls, updating account information, and verifying identities.
• Communicate with clients regarding their tax return status, required documents, and service updates.
• Manage email and voicemail queues, ensuring proper task reallocation and follow-up.
• Perform manual identity verification and ensure compliance with document handling protocols.
• Submit non-lodgement advice (NLA) through OSFA and track tax refund statuses.
• Liaise with the ATO for inquiries and assist in managing client ITA debts and ABNs.
• Support the accounting team by applying discounts, converting tax returns, and maintaining accurate records of daily activities.

Core Skills & Qualifications

• Strong written and verbal communication skills
• High attention to detail and ability to follow procedures
• Solid time management and task prioritisation abilities
• Proficiency in administrative and client-facing roles
• Ability to work independently and within a team
• Competence with Microsoft Office
• Self-motivated and capable of thriving in a remote work environment

Work Setup

• Have access to a private, quiet workspace
• Two screens / Monitors (this can be a laptop and 1 additional monitor)
• A webcam (built-in or external)
• A reliable internet connection (hotspot connections are not suitable)
• A professional headset with a microphone (earbuds like AirPods are not acceptable)
• A suitable desk and chair (not a kitchen table or bench)

Working Hours

Hours will range between 25 - 30 hours per week on a Monday – Friday roster.

Who We Are:

Etax Accountants is Australia's #1 online tax return service provider, with the latest online technology within the accounting and tax preparation industry; we've changed the game for tax returns in Australia.

Our commitment to excellence has seen us earn the Product Review award 6 years in a row (2020-2025) as well as the CANSTAR “Most Satisfied Customers” award in 2018, 2020, 2021 and 2023.

How to Apply:

Please submit your application via the below link:

https://etax.bamboohr.com/careers/134

Please make sure to apply using the link provided above, as applications submitted elsewhere cannot be reviewed.

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Etax Accountants is a family business specialising in tax and accounting. Etax.com.au, Australia’s favourite online tax agent service, has been operating online since 1998 and the company is backed by over 35 years experience in tax and accounting, starting from independent family-owned practices across Queensland.

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