Administration Specialist

Navia Benefit Solutions; United States; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company sponsored wellness benefits

Complimentary Life Insurance and Long‑

Paid time off

6 Paid Holidays & 2 Paid Floating

Work from home and hybrid schedules

Job summary

Navia Benefit Solutions is seeking an Administration Specialist to support administrative processes for client data operations, including elections processing, data imports, and account updates. You will act as a subject matter expert to ensure accuracy and efficiency while assisting clients and internal teams.

The role requires handling elections, loading funds, issuing debit cards, and communicating with clients.

Qualifications

• Excel skills with data manipulation experience.
• High attention to detail across high-volume tasks.
• Independent, self-motivated with strong organizational abilities.
• Strong customer service skills and professional communication abilities.

Responsibilities

• Process all import types including eligibility, deductions, and open enrollment files.
• Retrieve and process SFTP files and ensure accuracy and completeness.
• Research and resolve issues related to files and plan discrepancies.
• Collaborate with brokers, clients, and internal teams to maintain file feeds.

Skills

Excel

Attention to detail

Customer service

Communication

Job description

We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.

About the Role:

The Administration Specialist is responsible for supporting a variety of administrative processes that support Navia’s client data operations, including elections processing, data imports, and related account updates. This role acts as a subject matter expert, ensuring accuracy, efficiency, and excellent customer service while supporting both clients and internal team members. The position also assists with miscellaneous departmental projects and may serve as a resource for training and mentoring junior staff.

What You’ll Do:

Data Import & File Processing

• Process all import types, including eligibility, deductions, and open enrollment files across Navia’s benefits plans.
• Retrieve and process SFTP files and review for accuracy and completeness.
• Research and resolve issues related to individual files and plan discrepancies.
• Work with internal partners, brokers, and clients to build and maintain file feeds.

Elections & Account Maintenance

• Manually enter HCFSA, DCFSA, LHCFSA, and other applicable elections in Navia systems.
• Monitor department email inboxes and respond to client inquiries in a timely manner.
• Load HRA funds and enter COBRA paid-through dates.
• Issue debit cards and send participant confirmations via email or mail.
• Send required communications including daily carryover notifications, monthly PEST statements, and HSA invitation emails.

Quality Assurance & Support

• Assist with mentoring or supporting Administrative Specialists as needed.
• Provide excellent customer service with a focus on accuracy and timely issue resolution.
• Work collaboratively with Imports, Elections, Account Managers, and other internal teams to accomplish daily goals.
• Assist with miscellaneous departmental projects and workflows as assigned.

Other Duties

• Perform other duties as assigned.

Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role.

Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA

Why Join Navia?

• Impact: Play a pivotal role in supporting employers and employees nationwide.
• Growth: Advance your skills with a team committed to excellence and innovation.
• Culture: Join a company that values collaboration, innovation, and customer-first solutions.

Perks and Benefits:

• Competitive Salary Range: [insert salary band]
• Company sponsored wellness benefits
• Complimentary Life Insurance and Long-Term Disability Insurance
• Paid time off
• 6 Paid Holidays & 2 Paid Floating Holidays
• Work from home and hybrid schedules available!

Requirements

What We’re Looking For:

• Above average Excel skills, particularly in data manipulation.
• High attention to detail with the ability to maintain accuracy across high-volume tasks.
• Independent, self-motivated work style with strong organizational abilities.
• Strong customer service skills and professional communication abilities.