Client Services Associate

Navia Benefit Solutions, Inc.; Renton (WA); Hybrid; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Wellness benefits

Life and disability insurance

Paid time off

Holidays & floating holidays

Work from home / hybrid schedules

Job summary

Navia Benefit Solutions, Inc. is seeking a Client Services Associate to represent Navia professionally and provide support, education, and general customer service to clients and brokers.

You will work in a team environment, collaborating with Account/Team Managers to assist in day-to-day administrative tasks. Responsibilities include researching inquiries, updating benefits, scheduling meetings, resolving issues, and supporting renewal processes.

Qualifications

• Experience with MS Word, Teams, Excel, Outlook and PDF apps.
• Excellent customer service and written communication skills.
• Ability to follow business hours and maintain punctual attendance.
• Organizational and time management abilities.
• Willingness to work extra hours during busy season.

Responsibilities

• Support employers and brokers via email and phone.
• Update plan participants and benefits for clients.
• Schedule and attend client and broker meetings.
• Resolve escalated client and broker issues with guidance.
• Understand and manage the annual plan renewal process.
• Create new plan year forms and track renewals.
• Coordinate with Navia departments to answer questions.
• Understand file import processes and troubleshoot issues.
• Audit client plans as needed.
• Assist with team projects to improve procedures.
• Contribute to efficiency through process improvements.
• Meet department performance expectations.

Skills

Customer service

Written communication

Time management

Problem solving

Teamwork

Attendance

Adaptability

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

PDF programs

Job description

About Navia Benefit Solutions:
We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.

Description
About Navia Benefit Solutions:
We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.

________________________________________

About The Role
As a Client Services associate you will represent Navia in a professional manner and provide support, education, and general customer service to clients and brokers. You will work in a team environment servicing clients as well as collaborating with Account/Team Managers and internal departments to assist in day-to-day administrative tasks. _________________________________

What You’ll Do

• Support employer group clients and brokers by researching and answering inquiries via email and phone.
• Process updates to plan participants and benefits at the request of employer group clients, brokers, and senior members of the internal Navia team.
• Plan and attend meetings/calls with clients and brokers as needed, including regular recurring meetings.
• Assist with resolving escalated client and broker issues with direction and support from a senior team member.
• Understand and facilitate all aspects of the annual plan renewal process.
• Assist in creating new plan year forms and documents, complete renewal related tasks and tracking, and discuss rate changes with clients and brokers.
• Understand other Navia internal departments’ functions and processes at a high level and work with those departments to resolve client questions/issues as needed.
• Understand the file import process and the various types of files that clients send.
• Interpret Navia’s file specs and troubleshoot file issues.
• Audit client plans as needed.
• Assist with projects and tasks for team and department as necessary.
• Contribute to ongoing team analysis of procedures, aiming to streamline and automate processes and build efficiency.
• Meet department and team performance expectations.
  

Work Environment
Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role.

Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA

Why Join Navia?

• Impact: Play a pivotal role in supporting employers and employees nationwide.
• Growth: Advance your skills with a team committed to excellence and innovation.
• Culture: Join a company that values collaboration, innovation, and customer-first solutions.
  

Perks And Benefits

• Competitive Salary Range: $20-$25/Hr.
• Generous health benefits
• Company sponsored wellness benefits
• Complimentary Life Insurance and Long-Term Disability Insurance
• Paidtime off
• 6 Paid Holidays & 2 Paid Floating Holidays
• Work from home and hybrid schedules available!
  

Requirements
What We’re Looking For:

• Computer skills, including knowledge of Microsoft Word, Teams, Excel, Outlook, and PDF programs.
• Excellent customer service skills.
• Excellent written communications skills.
• Ability to adhere to a work schedule following standard business hours and can maintain regular, on-time attendance, including attendance of meetings and scheduled phone shift.
• Positive work attitude and adaptability.
• Organizational and time management skills.
• Problem solving and critical thinking skills.
• Independent/self-motivated and can also work well in a team environment.
• Willingness to work outside scheduled work hours as needed, especially during our busy season.
  

Bonus Points For

• Experience with employer benefits