Administration Officer

NHS; Town of Northumberland (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

An exciting opportunity has arisen for an experienced Administration Officer to join the Paediatric Psychiatric Liaison Service at the NHS. The successful candidate will provide essential support to psychiatrists and nursing staff, showcasing skills in communication, organization, and customer service while adhering to the highest standards of confidentiality.

Qualifications

• Proven recent experience in a customer/patient-focused environment.
• Advanced keyboard skills and ability to manage complex diaries.
• Knowledge of NHS Policies and ability to maintain confidentiality.

Responsibilities

• Provide comprehensive secretarial/administrative service to the team.
• Support psychiatrists and nursing staff in administrative tasks.
• Maintain and update patient information systems with confidentiality.

Skills

Communication

Organisational skills

Customer focus

Education

NVQ Level 3 in Business Administration

Audio Typing qualification

O-Level/GCSE or equivalent

Tools

Microsoft Office

Patient Information Systems

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 08 July 2025

An exciting opportunity has arisen for an experienced administration officer to join our Paediatric Psychiatric Liaison Service based in the Royal Victoria Infirmary (RVI) in Newcastle.

The successful candidate will work alongside our existing administration team to support a team of psychiatrists and nursing staff, as well as colleagues working into the acute trust (RVI).

The Liaison Service offers assessment, intervention, treatment and advice for those referred to us.

As well as Paediatrics, the service supports Working Age Adults and Older Person's and working as part of the administration team, the post holder will be expected to support all services.

This is a busy service, and the post holder will provide a comprehensive, high quality secretarial/administrative service at all times. You will undertake a variety of tasks assigned by the clinic manager and administration team lead.

Main duties of the job

Applicants must be able to demonstrate proven recent (12 months) experience of the following:

experience in a customer / patient focussed environment

verbal and written communication skills

worked in a secretarial/ administrative position

advanced keyboard skills

working knowledge of Microsoft packages

complex diary management

data inputting

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

Please find attached job description for full details.

Closing date : 8th July 2025

Please note this vacancy may close earlier than the date stated above.

Person Specification

Education and Qualification

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Good organisational and planning skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust