Administration Officer

Alfred Health; Alfred (ME); On-site; AUD 50,000 - 80,000; Full time

Job summary

An established industry player in health care delivery is seeking an experienced administrative support officer for their Cancer Specialty Clinics. This role offers the opportunity to manage the coordination of oncology clinics, ensuring a responsive and professional service to patients and health professionals. Ideal candidates will possess strong organizational and customer service skills, along with proficiency in essential software tools. Join a dedicated team committed to improving health outcomes in the community and enjoy a range of staff benefits, including flexible health insurance and onsite fitness facilities. This is a fantastic opportunity to make a meaningful impact in a supportive environment.

Benefits

Salary packaging & novated leasing

Flexible health insurance coverage

Onsite car & bike parking

Onsite fitness facilities

Childcare services at The Alfred

Qualifications

• Strong organizational and customer service skills are essential.
• Experience in a medical environment is highly regarded.

Responsibilities

• Manage coordination of Oncology clinics alongside the medical team.
• Perform administrative, reception, and clerical tasks efficiently.

Skills

Organizational Skills

Customer Service Skills

Written Communication

Oral Communication

Attention to Detail

Ability to Prioritize Tasks

Education

Experience in Administrative Support

Familiarity with Medical Terminology

Tools

MS Word

MS Outlook

MS Excel

Cerner

IPM Programs

Job description

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Permanent position
• Full time (80 hours per fortnight + flexible monthly ADOs)
• Managers and Administrative Worker Grade 1 Level 1 (HS1)
• Located at The Alfred
• Great Staff benefits!

The Department

Alfred Cancer Specialty Clinics

The Alfred Cancer Specialty Consulting Clinics provide scheduled medical, nursing and allied health services to patients. Caring for patients in the malignant and non-malignant haematology, medical oncology, palliative care and radiation oncology outpatient clinics.

The Role

We have a great opportunity for an experienced administrative support role in Alfred Cancer, supporting the Radiation Oncology and Haematology Oncology service. This position will be managing the coordination of the Oncology clinics working alongside the medical team. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management and telephone support.

Strong organisational and customer service skills, along with demonstrated computer efficiency, are essential, as is the ability to prioritise tasks in a busy environment. Excellence in written and oral communication skills, and a high level of attention to detail is also required. Experience working within a medical environment and familiarity with medical terminology will be highly regarded; however, applicants with strong administrative skills from other fields will also be considered.

This position reports to the Administration Supervisor of Cancer Services. As part of the administration team for the Outpatient Cancer Program, the administration officer will effectively and efficiently perform a range of administrative, reception and clerical tasks to support and assist the day-to-day function of the clinics and health service. The role is responsible for ensuring that the service supports best customer outcomes and meets both internal and external, including government reporting requirements. The administration officer ensures that an approachable, responsive and professional service is provided to patients, carers and health professionals at all times.

Key Selection Criteria

Essential

• Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)

Desirable

• Previous administration experience in a health setting
• Understanding and experience supporting MBS clinics in a similar setting
• Understanding of confidentiality and privacy legislation
• Knowledge of Cerner & IPM Programs
• Typing accuracy and speed of at least 40wpm
• Understanding of medical terminology
• Ability to work under pressure and in a busy environment
• Demonstrated ability to plan workflow, prioritise and delegate in order to meet deadlines

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities, deducted pre-tax!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If you have any queries regarding the role, please contact Lily Maloney on [phone] or [e-mail].

Applications close 11pm AEST, Sunday 16th February 2025.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

Website: www.alfredhealth.org.au