Administration Officer / Telephonist - Outpatient Referral Team

The Alfred Foundation; Alfred (ME); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player in health care is seeking a dedicated Administration Officer/Telephonist to join their Outpatient Referral Team. This part-time role involves providing essential administrative support to outpatient clinics, ensuring excellent customer service and compliance with reporting requirements. Ideal candidates will have proficiency in MS Office applications and a passion for health administration. Enjoy a flexible work environment with benefits such as salary packaging, onsite fitness facilities, and childcare services. If you're looking to make a difference in health care delivery, this opportunity is perfect for you.

Benefits

Salary packaging & novated leasing

Flexible health insurance

Onsite parking (car & bike)

Onsite fitness facilities

Childcare services

Qualifications

• Proficiency in MS Office applications is essential.
• Experience in health administration is preferred but not essential.

Responsibilities

• Perform administrative and clerical tasks to support outpatient clinics.
• Manage patient inquiries, appointment scheduling, and referral management.

Skills

MS Word

MS Outlook

MS Excel

Customer Service

Data Entry

Appointment Scheduling

Job description

Join to apply for the Administration Officer / Telephonist - Outpatient Referral Team role at The Alfred Foundation

Alfred Health is a leader in health care delivery, improvement, research, and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, offering services from ambulatory to inpatient and home and community-based care.

Position Details

• Role: Administration Officer/Telephonist
• Part-time – 24 hours per week
• Classification code – HS1
• Type: Permanent - Ongoing
• Location: Alfred Hospital

The Department

The EVO Program delivers emergency and pediatric clinical services, supporting various outpatient services including Specialist Clinics, GP Liaison, and diagnostic services. The Outpatient Program manages non-admitted services across the organization, providing scheduled medical, nursing, and allied health services to non-admitted patients.

The Role

This position reports to the Referral-In Team Leader and involves performing administrative, reception, and clerical tasks to support outpatient clinics. Responsibilities include reception, patient inquiries, clinic preparation, appointment scheduling, referral management, and data entry, ensuring excellent customer service and compliance with reporting requirements.

Essential Qualifications and Experience

• Proficiency in MS Word, MS Outlook, and MS Excel

Desirable Skills and Knowledge

• Experience supporting MBS clinics
• Knowledge of confidentiality, privacy legislation, and medical terminology
• Understanding of Medicare billing processes
• Ability to plan workflow, prioritize, and meet deadlines
• Previous health administration experience (preferred but not essential)

Staff Benefits

• Salary packaging & novated leasing
• Flexible health insurance
• Onsite parking (car & bike)
• Onsite fitness facilities
• Childcare services

Application Details

Interested applicants should contact Daruka Bul, Referral In Team Leader, Outpatients Program, at 0438 814 022. Applications close at 11 pm AEST, Wednesday 21st May 2025.

Alfred Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islanders. All employees must be fully vaccinated against COVID-19 and influenza, or hold medical exemptions, in accordance with health mandates.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Administrative
• Industry: Hospitals and Health Care