Administration Automation and Support Specialist Level II

Koniag Information Security Services, LLC; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company is seeking an Administration Automation and Support Specialist Level II to enhance operational efficiency through data management and customer support. The ideal candidate will possess a Bachelor's degree and experience in administrative tasks. This role involves managing spreadsheets, automating workflows, and providing friendly assistance to users of IT systems. The company offers competitive compensation and a comprehensive benefits package, including health insurance and paid time off.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Qualifications

• 0-2 years of relevant experience with a Bachelor's degree.
• 2+ years of experience with an Associate's degree or relevant certifications.

Responsibilities

• Manage and update spreadsheet and database information.
• Provide customer support via email, chat, and video calls.
• Conduct analysis and generate reports to identify improvement opportunities.

Skills

Data Management

Customer Service

Communication

Education

Bachelor’s degree in business administration

Associate’s degree in related fields

Tools

Microsoft Excel

Google Sheets

Microsoft Power Automate

Calendly

Microsoft Bookings

Job description

Administration Automation and Support Specialist Level II

Washington, DC, USA Req #382

Koniag Emerging Technologies (KET), a Koniag Government Services company, is seeking an Administration Automation and Support Specialist Level II to support KET and our government customer in the Metro DC area. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Emerging Technologies LLC is seeking an Administration Automation and Support Specialist Level 2 to assist in managing and updating spreadsheets, databases, and automated workflows, while providing timely and friendly customer support to users of INL IT systems.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Manage and update spreadsheet data with attention to detail to spot errors or inconsistencies.
• Manage and update database information with the assistance of automated processes.
• Use automated workflows to manage internal process trackers and email communications.
• Set up and manage automated calendars or scheduling tools.
• Manage mailboxes and triage help tickets appropriately.
• Provide timely and friendly customer support to users of INL IT systems via email, chat, and video calls.
• Communicate problems or suggestions about workflows or systems to the team.
• Conduct analysis and generate reports to describe workflow outputs and identify improvement opportunities.
• Other duties as assigned.

Requirements

Education:

• Bachelor’s degree in business administration, Information Systems, Data Science, or a related field with zero to two years of relevant experience, OR
• Associate’s degree in the above fields or relevant certifications (e.g., Microsoft Office Specialist, Google Sheets Certification) with at least two years of relevant experience.

Work Experience, Knowledge, Skills & Abilities:

• Experience with administrative tasks, data management, or operations.
• Proficiency with Microsoft Excel or Google Sheets, including formulas, pivot tables, and data validation.
• Experience with workflow automation tools like Microsoft Power Automate.
• Ability to create, manage, and troubleshoot automated workflows.
• Experience with scheduling tools like Calendly or Microsoft Bookings.
• Basic data analysis skills for interpreting spreadsheet data and generating reports.
• Customer service experience.
• High accuracy in data entry and error detection.
• Ability to manage multiple tasks, prioritize, and stay organized.
• Strong written and verbal communication skills.
• Willingness to learn new tools and technologies.
• U.S. citizenship or legal U.S. residence required for U.S. positions.

The successful candidate will have strong attention to detail, proficiency in spreadsheet management, excellent communication skills, and the ability to multitask effectively.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military/veteran status, marital status, genetic information, or other protected factors. We are committed to providing accommodations for applicants with disabilities. Contact Heaven Wood at [e-mail] or 703-488-9377 for assistance.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting native communities through an agile culture that delivers enterprise solutions, professional services, and operational management to Federal agencies. For more, visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352.