Care Management Support Assistant

Choosegreaterpeoria; Montana; Remote; USD 39,000 - 50,000; Full time

Job summary

Join a leading organization focused on health and wellness as a Care Management Support Assistant. This role involves providing vital administrative support, working with state agencies, and assisting clients toward optimal wellness while working in a remote environment. Excellent communication and organizational skills are essential for success.

Benefits

Health benefits effective day 1

401(k) retirement savings plan with employer match

Tuition assistance and scholarships

Paid time off and holidays

Flexible working environment

Qualifications

• Minimum 2 years of administrative support experience required.
• Proficiency with MS Office applications (Word, Excel, Outlook) necessary.
• Bilingual in English and Creole/Spanish preferred.

Responsibilities

• Contributes to administration of care management.
• Works directly with state agencies to monitor members' eligibility.
• Performs inbound/outbound calls as required.

Skills

Customer Service

Communication Skills

Technical Troubleshooting

Education

Associate's Degree

Tools

MS Office

Job description

Become a part of our caring community and help us put health first

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

The Care Management Support Assistant 2 contributes to administration of care management.

• Works directly with state agencies to monitor members eligibility.

• Performs varied activities and moderately complex. administrative/operational/customer support assignments. Performs computations.

• Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.

• Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.

• This role will be responsible for receving and dialing performs 50% inbound/outbound call lines.

• Typically works on semi-routine assignments

• Schedule will be Monday-Friday 8:30 AM-5:00 PM Eastern

Use your skills to make an impact

Required Qualifications

• Minimum 2 years of administrative support experience.

• Proficiency with MS Office Word, Excel, Outlook, typing and computer navigation skills using multiple systems, platforms, and an ability to troubleshoot and resolve general technical difficulties in a remote environment.

• Excellent customer service and communication skills.

• The ability to manage multiple or competing priorities.

Preferred Qualifications

• Associate's Degree.

• Administrative support experience in a healthcare industry.

• Knowledge of Medicare Medicaid guidelines.

• Familiarity with care and well-being resources.

• Bilingual English and Creole/Spanish - please review language assessment criteria.

Additional Information

Workstyle: Remote Work at Home

Location: U.S - must be able to work eastern time zone hours

Schedule: Monday-Friday 8:30 AM -5:00 PM Eastern Time

Travel: None

Work at Home Guidance To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

ACHA Level II background check is required for this role.

Language Assessment Requirement Any Humana employee who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Benefits Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1, paid time off, holidays, volunteer time and jury duty pay, recognition pay, 401(k) retirement savings plan with employer match, tuition assistance, scholarships for eligible dependents, parental and caregiver leave, employee charity matching program, network resource groups (NRGs), and career development opportunities.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$39,000 - $49,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.