Administration Assistant – with Technical Aptitude

Software Placement Group; Salem (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

Software Placement Group in Salem, NH seeks an Administration Assistant with technical aptitude to support the operations manager and provide backup coverage to the lab technician. This hybrid role blends administrative coordination with basic electro-mechanical tasks.

Ideal candidates have at least 3 years of admin experience, US citizenship for ITAR work, and comfort working in a small team. The role is on-site, with opportunities to grow into more technical backup responsibilities.

Qualifications

• At least 3 years of administrative experience with an electro-mechanical background or aptitude.
• U.S. citizen due to ITAR work.
• Experience with ERP or financial software.
• Proficiency with computers and standard office software.
• Experience interacting with customers in a professional service or sales-support capacity.
• Ability to comply with ISO, ITAR, DOC, and DOS regulations.

Responsibilities

• Generate quotes, process sales orders, handle POs, and manage accounts payable collections.
• Oversee domestic shipping/receiving, packing, lifting, and handling boxes.
• Manage the RMA process and maintain the returns log.
• Lead warehouse inventory counts and year-end audits.
• Coordinate activities between manufacturing, service, sales, and shipping.
• Provide backup support for the Lab Technician (~10 hours/month).

Skills

ITAR compliance

Administrative experience

Electro-mechanical aptitude

Soldering familiarity

ERP/financial software

Customer interaction

ISO/DOC/DOS compliance

Education

Bachelor's in Business Administration

Tools

ERP software

Intuit QuickBooks Enterprise

Job description

Location: Salem / Nashua, NH | Schedule: Full-time, on-site

Overview

A small company in southern New Hampshire that performs ITAR-regulated work is seeking an Administration Assistant with technical aptitude to support its operations manager and provide backup coverage to its bench technician. This is a unique hybrid role blending administrative coordination with basic electro-mechanical tasks, ideal for someone who thrives in a small, tight-knit team environment.

What you'll do

• Act as a key account coordinator: generate quotes, process sales orders, handle Purchase Orders (POs), and manage accounts payable collections
• Oversee domestic shipping and receiving activities, including packing, lifting, and handling boxes to ensure timely delivery to customers and suppliers (complex export compliance is handled by senior management)
• Manage the Return Merchandise Authorization (RMA) process, coordinate returns per established protocols, maintain the daily returns log, and report to the Business Operations Manager
• Manage U.S. warehouse inventory, lead physical counts and year-end audits to ensure stock accuracy for commercial orders and repair spare parts
• Serve as a primary point of contact coordinating activities between manufacturing, service, sales, and shipping departments
• Perform other administrative or operational duties as assigned to support business needs
• Maintain technical competency to provide effective backup support for the Lab Technician, covering basic electro-mechanical tasks for about 10 hours a month

Required qualifications

• Must be a U.S. citizen (required due to ITAR work)
• Technical aptitude: experience with soldering, reading schematics, and testing, or willingness to learn
• At least 3 years of administrative experience combined with an electro-mechanical background or a strong aptitude for technical environments
• Proficiency with computers and standard office software
• Experience with ERP or financial software
• At least 3 years of direct experience interacting with customers in a professional service or sales support capacity
• Ability to comply with ISO, ITAR, DOC, and DOS regulations and company policies
• Strong organizational skills with the ability to monitor work, manage tasks, and meet deadlines across multiple ongoing projects
• Proven ability to work independently while collaborating as part of a small, tight-knit team focused on mutual backup

Preferred qualifications

• Experience with Intuit QuickBooks Enterprise Solutions strongly preferred
• Prior experience working in ISO and ITAR-regulated environments highly advantageous
• A relevant degree or certification in business administration or a related field preferred

Why this role

This role offers the chance to be a key coordinator across account management, logistics, and operations within a small company doing ITAR-regulated work, with an opportunity to grow into a technical backup role supporting lab operations.