Client Service Associate (January 2027) - Commercial Insurance

Hylant Group, Inc.; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Hylant Group, Inc. in the United States is launching the Foundations Training & Development Program for the Client Service Associate role, starting January 2027.

This program provides a robust curriculum in foundational insurance knowledge and client service skills to prepare you for a dedicated Commercial Property & Casualty client service position. You will learn Hylant’s servicing tools, pursue Property & Casualty licensure within 100 days, and support client service teams with presentations,

Qualifications

• High School Diploma or equivalent required.
• Associates or Bachelor's degree preferred.
• Active Property & Casualty license or ability to obtain within 100 days.
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook).
• Strong organizational and communication skills; team orientation.
• Authorized to work in the United States.

Responsibilities

• Develop understanding and adoption of servicing tools and processes.
• Obtain Property & Casualty licensure within 100 days of employment.
• Provide administrative support and manage client documents (presentations, reports).
• Perform data entry and maintain client information in agency systems.
• Process insurance verification requests (COIs, ID cards).
• Assist in client renewals and submissions; gather required documents.
• Cross-train in P&C or employee benefits functions.
• Handle special projects and other duties as assigned.

Skills

Organizational skills

Communication skills

Teamwork

Education

High School Diploma or equivalent

Associates or Bachelor's degree preferred

Tools

MS Office

Job description

The Opportunity:

The Client Service Associate will begin their client service insurance brokerage training and development journey in Hylant’s Foundations Training & Development Program. This program offers a robust curriculum of foundational insurance learning experiences, knowledge and skills of Hylant clients supporting activities designed to prepare for successful transition to a dedicated Commercial Property & Casualty client service role. This position has a January 2027 start date.

In This Role You Will Execute On:

• Develop an understanding and complete adoption of Hylant’s servicing tools and processes.
• Obtain Property & Casualty licensure, developing and enhancing knowledge of the insurance marketplace, products, and services.
• Provide general administrative and document management support to client service teams such as preparation, printing, binding, and distribution of client presentations and other deliverables; run and distribute reports; and physical and electronic client documentation management.
• Perform data entry and maintain client information in agency management system(s) including initial client set up, client information updates, policy details, document management, etc.
• Process and distribute insurance verification requests such as certificates of insurance, identification cards, or similar documentation as requested.
• Assist in compiling required documents for client renewals and submissions, as directed by appropriate client service team member.
• Assist in policy/account activities by gathering, compiling and preparing necessary information, and following up & processing documents as directed.
• Cross train in specialized property & casualty or employee benefits functions to gain a broad awareness of all client service functions.
• Perform other duties and special projects as requested.

In This Role You Will Need:

• High School Diploma or equivalent required.
• Associates or Bachelor’s Degree preferred.
• Active Property & Casualty License, or the ability to obtain within 100 days of employment.
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
• Ability to organize, plan and prioritize with effective results.
• Intermediate to advanced communication skills, including listening, speaking and writing.
• Ability to work well in a team environment.
• Must be legally authorized to work in the United States.

Why Hylant?

Since 1935, Hylant has been a family‑owned insurance brokerage built on relationships, trust, and a people‑first mindset. We believe great work is rooted in understanding people — our clients, our communities, and each other — and delivering thoughtful solutions that rise above the expected. Anything But Typical. Everything for You. isn’t just a message; it’s how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception. At Hylant, you’re more than an employee, you’re part of a team that treats one another like family and works together to make a meaningful impact.

Why Hylant?

A Career That’s Anything But Typical At Hylant, we don’t just offer jobs—we offer careers that grow with you. For over 90 years, our family‑owned business has stood for more than insurance. We stand for people. When you join Hylant, you become part of a family that champions support, respect, flexibility, and a healthy work‑life balance. It’s no surprise we’ve been named a “Best Place to Work in Insurance” for 17 consecutive years. In 2024 alone, Hylant and our incredible team earned 24 awards, celebrating our commitment to workplace culture, community involvement, and individual achievement. We’re proud to be anything but typical in our industry.

Here’s what makes Hylant different:

• Opportunity on your terms: Whether you’re just starting out or looking to lead, we offer clear career paths, tailored development programs, and the freedom to grow in the direction that fits you best.
• Relationships that build people up: Our culture is rooted in empathy and collaboration. You’ll be surrounded by mentors, teammates, and leaders who care about your success.
• A chance to make a real impact: From serving clients with integrity to giving back to our communities, your work at Hylant will matter—locally and globally. We invest in our people through programs like the Hylant Career Academy, Leadership Catalyst, and Hylant MBA, and we celebrate the wins—big and small—along the way.

If you’re looking for a place where you can grow, belong, and make a difference, we invite you to explore what makes Hylant a destination for top talent—and a place where you gain so much more.