Administration Assistant

Altius Group; Hawthorn (PA); On-site; USD 35,000 - 42,000; Full time

Job summary

Nabenet in Hawthorn is seeking a reliable Admin Assistant to join on a full-time basis, working between 8am and 6pm, Monday to Friday (7.6 hours per day). This onsite role supports rehabilitation and injury management teams and contributes to a supportive, inclusive culture.

You will handle calls, files, appointments, emails, and reporting for consultants, ensuring excellent customer service to workers, employers, and internal staff.

Qualifications

• Experience in office administration, front-office support, and high-volume calls.
• Excellent communication and customer service, able to build relationships.
• Proficiency with Microsoft Office.
• Eligibility to work in Australia.
• Healthcare administration experience is advantageous.
• Knowledge of Workers' Compensation or OHS is advantageous.

Responsibilities

• Perform administrative duties: answer calls, maintain files, schedule appointments, manage electronic and paper records.
• Handle funding requests and assist Consultants with report production.
• Schedule team appointments per administration manual and service Level Agreements.
• Monitor and action emails; provide professional customer service to stakeholders.

Skills

Front-office support

Appointment scheduling

Customer service

Communication skills

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Join Nabenet – A Leader in Workplace Health Solutions

Nabenet is a trusted provider of workplace health services, committed to delivering exceptional outcomes for both employees and employers. We specialise in rehabilitation, injury management, and return-to-work programs, and are proud to foster a work environment that values experience, diversity, and continuous improvement.

Position: Full time Admin Assistant

We are seeking a reliable and experienced Admin Assistant to join our team on a full time basis, working between 8am and 6pm, Monday to Friday (7.6 hours per day). This is a fully onsite role based in our Hawthorn office. This role is perfect for someone with strong administrative skills and a commitment to providing excellent customer service, looking for a supportive team culture.

Key Responsibilities:

• Perform a range of administrative and office duties, including answering telephone queries, maintaining files, making appointments for injured workers with consultants, creating and managing files (both electronic and paper), handling funding requests, and assisting Consultants with report production.


• Schedule appointments for the team in line with our administration manual and service level agreements.


• Monitor and action emails.


• Provide excellent customer service to all stakeholders, ensuring a professional and helpful approach.

What We're Looking For:

• Strong experience in office administration, including general front-office support, appointment scheduling, file management, and handling high-volume calls and emails.


• Excellent communication and customer service skills, with the ability to build relationships with injured workers, consultants, employers, and internal team members.


• Proficiency with Microsoft Office.


• Eligibility to work in Australia.


• Previous healthcare administration experience is highly regarded.


• Knowledge of Workers' Compensation or Occupational Health and Safety (OHS) is highly regarded.

Why Join Nabenet?

• Professional Growth: Opportunities for ongoing training and development.


• Supportive Environment: Work with a passionate team in a collaborative, inclusive culture, onsite in a modern office.


• Meaningful Work: Contribute to improving workplace health and supporting injured workers in their recovery journey.