Services Coordinator

NMS Health; Hamilton Township (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

NMS Health is seeking a Services Coordinator to support occupational health services for client employees nationwide. The role involves scheduling medical visits, collecting and reviewing records, and ensuring accurate documentation in our systems.

The ideal candidate is highly organized, detail-oriented, and capable of communicating clearly with clinics, clients, and internal teams. This full-time temporary position may convert to permanent at NMS Health.

Qualifications

• Ability to manage multiple priorities in a deadline-driven environment.
• Strong organizational skills with attention to detail and accuracy.
• Excellent verbal and written communication, professional phone manner.
• Proficiency in Microsoft Office, Adobe Acrobat, and document management or cloud storage tools.
• Comfort navigating multiple computer programs simultaneously.
• Experience with medical records, occupational health, or healthcare administration preferred.
• Customer service experience required; experience with corporate clients or occupational health is a plus.

Responsibilities

• Scheduling and coordinating occupational medical exams, drug screens, vaccinations, bloodwork, and other services with clinics nationwide.
• Communicating with medical facilities to authorize procedures, confirm appointments, and prepare paperwork in advance.
• Troubleshooting scheduling conflicts and ensuring client deadlines are met.
• Requesting, collecting, and reviewing medical records for accuracy and compliance with clearance requirements.
• Storing, tracking, and uploading records into electronic systems in adherence to HIPAA.
• Documenting results and outcomes in the system with timely data entry.
• Providing clear, professional communication to clinics, clients, and employees.
• Serving as a reliable point of contact for updates and issue resolution within the services department.
• Collaborating with team members and leadership to ensure seamless service delivery.
• Staying informed of system upgrades and workflow enhancements to maximize efficiency.

Skills

Multitasking

Organizational skills

Verbal and written communication

MS Office & Adobe Acrobat

Tech proficiency / cross-program use

Medical records / healthcare admin

Customer service

Tools

Microsoft Office

Adobe Acrobat

Cloud storage tools

Job description

Position Summary

The Services Coordinator is a dynamic role within NMS Health responsible for supporting all aspects of occupational health services for client employees nationwide. This individual must be adaptable and prepared to handle a wide range of responsibilities across their teams portfolio—including scheduling medical visits, collecting and reviewing medical records, and ensuring accurate and timely documentation in our system.

The ideal candidate thrives in a fast-paced, rapidly changing environment, demonstrates strong organizational skills, and communicates effectively with internal teams, clients, and medical providers. Success in this role requires exceptional attention to detail, multitasking ability, and perseverance in meeting daily deadlines. This full time-temporary position has the potential to turn into a permanent position at NMS Health.

Key Responsibilities

• Scheduling & Coordination
  
  
  
  • Coordinate and schedule occupational medical exams, drug screens, vaccinations, bloodwork and other healthcare services with clinics, pharmacies, and labs nationwide.
  
  
  • Communicate directly with medical facilities to authorize procedures, confirm appointments, and ensure all paperwork is accurate and prepared in advance.
  
  
  • Troubleshoot scheduling conflicts and ensure client deadlines are met.
  
  
  
  


• Medical Records & Documentation
  
  
  
  • Request, collect, and review medical records for accuracy, completeness, and compliance with clearance requirements.
  
  
  • Ensure records are appropriately stored, tracked, and uploaded into electronic systems in strict adherence to HIPAA regulations.
  
  
  • Document medical results and outcomes in the appropriate system, ensuring accuracy and timeliness of data entry.
  
  
  
  


• Client & Team Communication
  
  
  
  • Provide clear, professional communication via phone and email to clinics, clients, and employees.
  
  
  • Serve as a reliable point of contact for updates, follow-ups, and issue resolution within the services department.
  
  
  • Collaborate with team members and leadership to ensure seamless service delivery.
  
  
  
  


• Operational Support
  
  
  
  • Stay informed of upgrades and enhancements to systems and workflows to ensure maximum efficiency.
  
  
  • Support team members as needed to balance workload and ensure deadlines are met.
  
  
  
  

Core Qualifications

• Proven ability to manage multiple priorities in a deadline-driven environment.


• Strong organizational skills with attention to detail and accuracy.


• Excellent verbal and written communication skills, with a friendly and professional phone manner.


• Proficiency in Microsoft Office, Adobe Acrobat, and document management or cloud-based storage tools.


• Comfortable navigating between multiple computer programs simultaneously.


• Prior experience with medical records, occupational health services, or healthcare administration strongly preferred.


• Customer service experience required; experience working with corporate clients or in occupational health a plus.

Special Requirements / Background

• Knowledge of healthcare practices in illness prevention, screenings, and immunization schedules.


• Exposure to clinical environments, preferably occupational medicine or family practice, a plus.


• Ability to work independently while collaborating in a team-based, fast-paced environment.


• Commitment to confidentiality, accuracy, and service excellence.

About NMS Health

Founded in 1994, NMS Health is a national administrator of occupational and corporate healthcare services with the mission of keeping America’s workforce healthy. We pride ourselves on being a customer-focused company, committed to going the extra mile for our clients while fostering long-term relationships with our employees, vendors, and partners. Join our friendly, collaborative team and make an impact on the health and safety of employees nationwide.