Administation

CRDN Montana; Kalispell (MT); On-site; USD 65,000 - 75,000; Full time

Job summary

CRDN Montana in Kalispell, MT, seeks an Administration Manager for full-time oversight of daily administrative functions in the restoration operations. You will support the Director of Operations, manage workflow, claim files, billing, and accounts receivable.

You will coordinate with Project Managers, homeowners, contractors, and insurance adjusters to ensure accurate documentation and timely billing across RestoreNet, XactAnalysis, and Jobtread.

Qualifications

• Must be highly organized, detail-oriented, and proactive.
• Experience supporting the Director of Operations and billing/AR workflows.
• Ability to coordinate with Project Managers, homeowners, contractors, and insurance adjusters.

Responsibilities

• Oversee administrative staff, workflows, and departmental responsibilities.
• Monitor outstanding tasks, deadlines, and operational requirements.
• Oversee claim administration from initial assignment through final billing and closure.
• Ensure documentation in RestoreNet, XactAnalysis, and Jobtread.
• Coordinate between Project Managers, homeowners, contractors, and adjusters.
• Oversee invoicing and accounts receivable.
• Monitor AR and collection activities.
• Identify and address administrative issues.
• Maintain SLA compliance and reporting.

Skills

Highly organized

Detail-oriented

Proactive

Communication skills

Tools

RestoreNet

XactAnalysis

Jobtread

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administation

Full Time Kalispell, MT, US

Salary Range: $65,000.00 To $75,000.00 Annually

CRDN – Administration Manager

Position Summary & Key Responsibilities

Reports To: Director of Operations
Department: Administration / Operations

Position Overview

The Administration Manager is responsible for overseeing the daily administrative functions of CRDN while providing direct support to the Director of Operations in managing workflow, claim files, customer communications, billing, and accounts receivable.

This position serves as a central point of coordination between Project Managers, homeowners, contractors, insurance adjusters, and internal departments to ensure claims are managed efficiently, documentation is accurate and complete, and communication is consistent throughout the restoration process.

The Administration Manager plays a critical role in maintaining operational accountability, supporting compliance with company and insurance program service-level agreements (SLAs), facilitating timely billing and collections, and ensuring that administrative processes support the company's operational and financial objectives.

The ideal candidate is highly organized, detail-oriented, proactive, and capable of managing multiple priorities while supporting a fast-paced restoration operation.

Key Responsibilities

1. Operations & Administrative Support

Support the Director of Operations with daily coordination, reporting, and follow-up.

Oversee administrative staff, workflows, and departmental responsibilities.

Monitor outstanding tasks, deadlines, and operational requirements.

Identify and proactively address administrative issues and delays.

Oversee claim administration from initial assignment through final billing and closure.

Ensure accurate and complete documentation in RestoreNet, XactAnalysis, and Jobtread.

Monitor claim milestones, outstanding documentation, approvals, and program requirements.

Coordinate with Project Managers to maintain accurate and current job files.

3. Communication & Customer Service

Coordinate consistent, proactive communication between Project Managers, homeowners, contractors, and adjusters.

Provide updates on inspections, estimates, approvals, scheduling, project progress, and billing.

Track required follow-ups and ensure communications are properly documented.

Address routine customer concerns and escalte significant issues as needed.

4. Billing & Accounts Receivable

Oversee accurate and timely invoicing and supporting documentation.

Coordinate with Project Managers to ensure all billable services are captured.

Monitor accounts receivable, outstanding invoices, and collection activities.

Resolve routine billing discrepancies and escalte delinquent accounts.

Provide regular billing and AR reports to management.

5. SLA Compliance & Accountability

Monitor company and insurance program service-level requirements.

Track communication deadlines, claim milestones, and administrative deliverables.

Follow up with responsible team members to ensure timely completion.

Identify potential compliance issues and report them to the Director of Operations.

6. Reporting & Process Improvement

Maintain regular reporting on active claims, outstanding tasks, billing, AR, and SLA performance.

Identify administrative inefficiencies and recommend improvements.

Establish consistent procedures that support accountability and operational growth.

Position Expectations

The Administration Manager is expected to demonstrate strong organization, proactive communication, attention to detail, independent problem-solving, and accountability.

The position manages administrative functions and coordinates with Project Managers but does not replace their responsibility for estimating, field operations, project execution, or technical decisions.

Overall Objective

Establish a proactive, organized, and accountable administrative department that supports Project Managers, improves customer communication, maintains accurate claim files, expedites billing and collections, and reduces the daily administrative burden on the Director of Operations.

Success will be measured by improved claim documentation, timely communication, SLA compliance, administrative efficiency, billing turnaround, and accounts receivable performance.