Restoration Project Coordinator

Rainbow Restoration; Charlotte (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Training & development

Vision insurance

Job summary

Rainbow Restoration in Charlotte, North Carolina, is looking for a Project Coordinator. This role involves supporting project teams to ensure customer satisfaction and timely delivery of restoration services. The ideal candidate will have proficiency in Microsoft Office and strong communication skills. Compensation ranges from $45,000 to $55,000 per year. This is a great opportunity to join a team dedicated to helping families and businesses restore their properties after disasters.

Qualifications

• Computer literate with proficiency in Microsoft Office.
• Experience in software relevant to restoration claims is a plus.
• Detail-oriented with strong data entry skills.

Responsibilities

• Support and facilitate project teams in restoring customers' properties.
• Serve as primary point of contact for customers and vendors.
• Track contracts, invoices, and project updates.

Skills

Microsoft Office proficiency

Experience in Xactware/Symbility Claims Connect/DASH

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Professional appearance and personality

Team player who can work independently

Job description

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

At Rainbow Restoration, we bring order to chaos, helping families and businesses recover after disasters. As a trusted name in restoration services, we handle every project with compassion, professionalism, and a relentless pursuit of excellence. Our team members are more than employees—they are the heart of our mission. If you're looking for meaningful work and a place to grow, this is your opportunity to shine.

Position Summary / Purpose

Support multiple departments and their teams in creating high levels of customer satisfaction by establishing collaborative relationships among the project teams and constituent groups, resolving issues with customers and promoting the concept of integrated systems. Assist in the coordination, scheduling and facilitation of the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition.

Principle Duties And Responsibilities

• Support, facilitate and coordinate the work of multiple project teams and Project Managers
• Identify and remove barriers to successful completion of overall projects
• Serve as primary point of contact with external vendor representatives, insurance adjusters, project managers and customers
• Develop customer material allowances and selection sheets
• Complete and track contracts, invoices, submittals and estimates
• Provide timely project status updates to Project Managers
• Maintain project work schedules and files
• Collect production daily site reports
• Prepare change orders and supplements
• Purchase materials and schedule deliveries
• Facilitate customer warranty and satisfaction survey
• Insure timely invoicing on completed projects
• Track all customer payments
• Document collection efforts
• Facilitate Mortgage Company payment process
• Secure client payments
• Pick up checks at customer locations
• Data entry using company approved computer software

Job Requirements

• Computer literate with proficiency in the use of Microsoft Office (Word, Outlook, Excel) and other computer software
• Experience in Xactware/Symbility Claims Connect/DASH is preferred (training available)
• Strong written and verbal communication skills
• Detail-oriented with strong data entry and skills
• Professional appearance and personality
• Team player who can work independently

Compensation

$45,000.00 - $55,000.00 per year

We are actively interviewing for this position — apply today and our hiring manager will follow up!