Admin Support Specialist - Advanced

The University of North Carolina at Chapel Hill; Chapel Hill (NC); In loco; USD 51.000 - 56.000; Tempo pieno

Descrizione del lavoro

The University of North Carolina at Chapel Hill is seeking a Surgical Care Coordinator to manage patient scheduling, referrals, and communication among patients, surgeons, and insurance providers in Chapel Hill, NC.

This role emphasizes administrative excellence, coordination of consultations and surgeries, and proficiency with EMR/EHR systems (Epic OpTime preferred). 40 hours weekly, Monday–Friday, on-site in Chapel Hill.

Competenze

• High school diploma or equivalent and one year of related office experience.
• Experience in a healthcare setting preferred.
• Proficiency with EMR/EHR systems (Epic/OpTime preferred).

Mansioni

• Coordinate consultation appointments and registrations.
• Communicate treatment plans and scheduling notes to patients and providers.
• Assist with administrative tasks, referrals, and insurance documentation.

Conoscenze

Communication

Customer service

Scheduling coordination

Formazione

High school diploma or equivalent

One year of related office experience

Strumenti

Epic OpTime

EMR / EHR systems

Descrizione del lavoro

Posting Information

Department ASOD Oral Maxillofacial Surg-434200

Career Area Administrative/Clerical Support

Is this an internal only recruitment? No

Posting Open Date 11/06/2026

Application Deadline 11/16/2026

Position Type Permanent Staff (SHRA)

Position Title Admin Support Specialist - Advanced

Salary Grade Equivalent NC10 / GN08

Working Title Surgical Care Coordinator

Position Number 20068517

Vacancy ID P021538

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent

Hours per week 40

Work Schedule Monday – Friday; 8am – 5pm

Work Location CHAPEL HILL, NC

Position Location North Carolina, US

Hiring Range $50,831 - $56,000

Notice to Applicants

This position is not eligible for H-1B sponsorship.

Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Position Summary Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose Of Organizational Unit

The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Oral and Maxillofacial Surgery discipline functions within the Adams School of Dentistry and UNC Hospitals and specializes in implant surgery, jaw tumors and disease, trauma surgery, cleft palates, facial cosmetic surgery and much more.

Position Summary

The Surgical Care Coordinator serves as a critical liaison between patients, Oral and Maxillofacial Surgery ( OMFS ) faculty, referring providers, hospital partners, and administrative teams to ensure the efficient coordination and delivery of patient care. This position is responsible for managing the scheduling and coordination of consultations, procedures, and surgeries for patients requiring specialized oral and maxillofacial surgical treatment. The role supports both patient care operations and administrative functions that are essential to maintaining timely access to care, continuity of treatment, and a high-quality patient experience.

Patient Care Coordination

The Surgical Care Coordinator facilitates all aspects of patient scheduling and care coordination, including contacting referred patients, completing patient registration, obtaining and organizing diagnostic records, and ensuring clinical documentation is accurately maintained within required systems. The position serves as a central point of communication among patients, referring providers, surgeons, residents, insurance representatives, and other members of the healthcare team.

Responsibilities

Coordinating consultation appointments, communicating treatment plans, ensuring timely dissemination of surgeon notes and supporting documentation for insurance review and billing purposes, obtaining prior authorizations when required, and coordinating surgical procedures through the UNC Hospitals operating room scheduling process utilizing the Epic OpTime system. The Surgical Care Coordinator ensures that all stakeholders have the information necessary to support efficient, seamless patient care and successful treatment outcomes.

Administrative Support

The Surgical Care Coordinator provides administrative support to OMFS faculty by assisting with professional correspondence, communication with referring healthcare providers, preparation of educational and presentation materials, and coordination of departmental activities. The position contributes to the department’s operational effectiveness by promoting responsive service, facilitating referral management, and supporting initiatives that enhance patient access and provider satisfaction.

This role is vital to the success and reputation of the OMFS program. Timely and effective management of referrals, consultations, and surgical scheduling helps ensure patients receive prompt access to specialized care while strengthening relationships with referring providers and maintaining the department’s competitiveness within the region.

Minimum Education And Experience Requirements

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Management Preferences

• Experience working in a dental practice, dental clinic, academic dental setting, or healthcare environment with direct patient interaction.
• Certification, specialized training, or advanced education in a healthcare-related field preferred.
• Working knowledge of electronic medical or dental record systems ( EMR / EHR ), preferably Epic, including experience with the OpTime module.
• Experience coordinating patient scheduling, registration, clinical operations, or related administrative functions in a dental or healthcare setting preferred.
• Demonstrated ability to communicate effectively with patients, providers, students, and staff in a fast-paced clinical environment.

Special Physical/Mental Requirements

Ability to remain calm with a positive customer service attitude.

Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements

Overtime occasionally, Patient care involved

Special Instructions

Quick Link https://unc.peopleadmin.com/postings/328332

Contact Information

Office of Human Resources Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail] Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.