Admin Support Associate - Journey

The University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid leave

Discounts on campus events

Job summary

The University of North Carolina at Chapel Hill is seeking a Patient Navigator within the ASOD Clinical Operations to act as the primary contact for DDS/Hygiene students, patients and caregivers.

You will schedule and reconcile appointments, update EPIC templates, and guide patients through available clinical and supportive services.

Qualifications

• High school diploma or equivalency required.
• Prior healthcare experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Schedule, cancel, modify and reconcile appointments for Pre-doctoral and Hygiene clinics.
• Input and modify EPIC templates and distribute appointment information to patients and staff.
• Answer inquiries via In-Basket, direct calls to appropriate staff and provide appointment confirmations with details.
• Collect payments and verify Medicaid eligibility and Delta Dental insurance.

Skills

Customer service

Scheduling

Interpersonal skills

EPIC templates

Education

High school diploma or equivalency

Tools

EPIC software

In-Basket messaging

Credit card processing

Job description

Posting Information

Department ASOD Clinical Operations-431500

Career Area Administrative/Clerical Support

Is this an internal only recruitment? No

Posting Open Date 10/26/2026

Application Deadline 11/02/2026

Position Type Permanent Staff (SHRA)

Position Title Admin Support Associate - Journey

Salary Grade Equivalent NC02 / GN04

Working Title Patient Navigator

Position Number 00005327

Vacancy ID P021512

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent

Hours per week 40

Work Schedule Monday - Friday; 8:00am - 5:00pm

Work Location CHAPEL HILL, NC

Position Location North Carolina, US

Hiring Range $33,540 - $44,014

Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Notice to Applicants This position is not eligible for H-1B sponsorship.

Position Summary Information

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose Of Organizational Unit

The UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.

Position Summary

The Patient Navigator serves as a single point of contact for DDS /Hygiene students, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within ASOD . The Patient Navigator is responsible for scheduling, canceling, modifying, and reconciling appointments for Pre-doctoral and Hygiene clinics; responds to student/patient request using In-Basket (Internal messaging system) and the providers’ work queue treatment plan; updates, prepares and distributes appointment information to patients, students, and staff; input EPIC Templates for DDS providers; modify templates based on clinic closures and schedule changes; follow established procedures for screening incoming/outgoing appointment-related telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients’ messages; provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after summary visit summary (time, date, location, provider, etc.); collecting and validating payments and verifying Medicaid Eligibility and Delta Dental Insurance; validate authorized credit card acceptance and review checks for appropriate information for acceptance.

Minimum Education And Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences

Prior experience in healthcare

Campus Security Authority Responsibilities

Not Applicable.

Quick Link

https://unc.peopleadmin.com/postings/327588

Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.