Surgical Care Coordinator

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Discounts on campus events

Savings on child care centers

Comprehensive benefits package

Job summary

University of North Carolina at Chapel Hill is seeking an Administrative Support Specialist within the Oral and Maxillofacial Surgery program. The role coordinates referrals, registrations and scheduling for consultations, procedures and surgeries, acting as a central liaison among patients, providers, and hospital teams.

Responsibilities include preparing documentation for insurance reviews, coordinating with surgeons and residents, and supporting departmental communications and educational

Qualifications

• High school diploma or GED or equivalent required.
• Experience coordinating patient scheduling, registrations and clinical operations preferred.
• Familiarity with EMR/EHR systems (EPIC) and OpTime module is a plus.

Responsibilities

• Coordinate consultations, procedures and surgeries efficiently.
• Communicate treatment plans and schedule with patients and providers.
• Obtain prior authorizations and assist with insurance review and billing processes.
• Provide administrative support to OMFS faculty and department activities.

Skills

Patient scheduling

Communication

Administrative support

Dental/Healthcare coordination

EMR/EHR systems

Education

High school diploma or GED

Tools

Epic

OpTime module

Job description

Full-time/Part-time Permanent/Time-Limited

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent

If time-limited, estimated duration of appointment

This position is not eligible for H-1B sponsorship.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Oral and Maxillofacial Surgery discipline functions within the Adams School of Dentistry and UNC Hospitals and specializes in implant surgery, jaw tumors and disease, trauma surgery, cleft palates, facial cosmetic surgery and much more.

Position Summary

The Surgical Care Coordinator serves as a critical liaison between patients, Oral and Maxillofacial Surgery ( OMFS ) faculty, referring providers, hospital partners, and administrative teams to ensure the efficient coordination and delivery of patient care. This position is responsible for managing the scheduling and coordination of consultations, procedures, and surgeries for patients requiring specialized oral and maxillofacial surgical treatment. The role supports both patient care operations and administrative functions that are essential to maintaining timely access to care, continuity of treatment, and a high-quality patient experience. Patient Care Coordination The Surgical Care Coordinator facilitates all aspects of patient scheduling and care coordination, including contacting referred patients, completing patient registration, obtaining and organizing diagnostic records, and ensuring clinical documentation is accurately maintained within required systems. The position serves as a central point of communication among patients, referring providers, surgeons, residents, insurance representatives, and other members of the healthcare team. Responsibilities include coordinating consultation appointments, communicating treatment plans, ensuring timely dissemination of surgeon notes and supporting documentation for insurance review and billing purposes, obtaining prior authorizations when required, and coordinating surgical procedures through the UNC Hospitals operating room scheduling process utilizing the Epic OpTime system. The Surgical Care Coordinator ensures that all stakeholders have the information necessary to support efficient, seamless patient care and successful treatment outcomes. Administrative Support The Surgical Care Coordinator provides administrative support to OMFS faculty by assisting with professional correspondence, communication with referring healthcare providers, preparation of educational and presentation materials, and coordination of departmental activities. The position contributes to the department’s operational effectiveness by promoting responsive service, facilitating referral management, and supporting initiatives that enhance patient access and provider satisfaction. This role is vital to the success and reputation of the OMFS program. Timely and effective management of referrals, consultations, and surgical scheduling helps ensure patients receive prompt access to specialized care while strengthening relationships with referring providers and maintaining the department’s competitiveness within the region.

Minimum Education and Experience Requirements

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Management Preferences

• Experience working in a dental practice, dental clinic, academic dental setting, or healthcare environment with direct patient interaction.
• Certification, specialized training, or advanced education in a healthcare-related field preferred.
• Working knowledge of electronic medical or dental record systems ( EMR / EHR ), preferably Epic, including experience with the OpTime module.
• Experience coordinating patient scheduling, registration, clinical operations, or related administrative functions in a dental or healthcare setting preferred.
• Demonstrated ability to communicate effectively with patients, providers, students, and staff in a fast-paced clinical environment.

Special Physical/Mental Requirements

Ability to remain calm with a positive customer service attitude.

Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements

Position/Schedule Requirements Overtime occasionally, Patient care involved

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail] Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Required Documents

• Curriculum Vitae / Resume
• Cover Letter
• List of References

Optional Documents

• Other Document
• Certification/licenses

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please select the response below that best describes your experience/education for the Administrative Support Specialist position.
  • High school diploma/GED and at least one year of office support experience
  • Associate's, Bachelor's, Master's, or Doctorate in any field
  • Combination of post high school education and/or experience in office support to equal at least 1 year
  • Did not complete high school but have a combination of high school education and office support experience to equal 5 years (ex. 1 year of high school and 4 years experience)
  • None of the above