ADMIN SERVICES ASSISTANT 2* - 09172026-81135

State of Tennessee; Nashville (TN); On-site; USD 44,000 - 65,000; Full time

Job summary

State of Tennessee in Nashville is seeking a call center professional for Titan unit support. The role requires a bachelor’s degree and at least one year of professional administrative or analytic experience. Substitutions may be made with additional education or experience.

Under supervision, you will perform staff admin duties, manage budgets and grants, and liaise with the public and other agencies. A background check is required and transcripts or a diploma must be provided.

Qualifications

• Education and Experience: Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to one year of full-time professional staff administrative and/or analytic experience.
• Substitution of Experience for Education: Qualifying full-time increasingly responsible sub professional, para-professional, or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.
• Substitution of Education for Experience: Additional graduate coursework in public administration, business administration, or other acceptable field may be substituted for the required experience, on a year-for-year basis.
• OR One year of professional administrative services experience with the State of Tennessee.

Responsibilities

• Performs a variety of general staff administrative duties to support program operations.
• Prepares, reviews, and maintains records and reports to ensure accuracy, completeness, and adherence to standards.
• Serves as liaison between the agency and the general public, persons in other state departments and divisions, officials, and entities outside the organization in order to explain matters of procedure and regulation.
• Interprets and enforces existing policies and methods. Analyzes pertinent policies and procedures to make recommendations for improvements.
• Prepares and reviews operating budgets to determine agency needs. Conducts grant administration and monitoring to ensure compliance with grant requirements.
• Conducts research in one or more of the following areas to obtain relevant information: fiscal, economic, non-technical legal, legislative, and publications.
• Performs human resources administration in one or more of the following areas: employee relations, EEO, recruitment, employee development, and training.
• May make work assignments to staff in order to achieve agency objectives. May train less experienced staff.

Skills

Active Learning and Listening

Coordination

Critical Thinking

Judgment and Decision Making

Time Management

Education

Bachelor's degree

Tools

Personal Computer

Telephone

Copy Machine

Scanner

Calculator

Job description

State of Tennessee Job Information

Opening Date/Time 09/17/2026 12:00AM Central Time

Job Information

State of Tennessee Job Information

Opening Date/Time 09/17/2026 12:00AM Central Time

Closing Date/Time 09/23/2026 11:59PM Central Time

Salary (Monthly) $3,631.00 - $5,434.00

Salary (Annually) $43,572.00 - $65,208.00

Job Type Full-Time

City, State Location Nashville, TN

Department Safety and Homeland Security

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF SAFETY & HOMELAND SECURITY, DAVIDSON COUNTY

This is a call center position in the Titan unit.

This position requires proof of education i.e. transcripts or a diploma.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

For More Information, Visit The Link Below

https://www.tn.gov/content/dam/tn/safety/documents/MemoHiringProcessDuration.pdf

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to one year of full-time professional staff administrative and/or analytic experience.

Substitution of Experience for Education: Qualifying full-time increasingly responsible sub professional, para-professional, or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

Substitution of Education for Experience: Additional graduate coursework in public administration, business administration, or other acceptable field may be substituted for the required experience, on a year-for-year basis.

OR

One year of professional administrative services experience with the State of Tennessee.

Overview

Under general supervision, is responsible for staff administrative work of average difficulty in support of line operations; and performs related work as required. This is the working level in the Admin Services Assistant sub-series and work includes a variety of assignments such as: budget development and maintenance; contract development and monitoring; personnel administration; research; planning; information compilation and dissemination; procurement and property administration; grant proposal review and monitoring; forms design; and report and correspondence preparation. This class differs from that Admin Services Assistant 1 in that incumbents of the latter function in an entry level capacity under immediate supervision. This class differs from that of Admin Services Assistant 3 in that incumbents of the latter perform work of greater scope and complexity and have more responsibilities for developing, implementing, and enforcing policies and procedures and often supervise incumbents in this class.

Responsibilities

• Performs a variety of general staff administrative duties to support program operations.
• Prepares, reviews, and maintains records and reports to ensure accuracy, completeness, and adherence to standards.
• Serves as liaison between the agency and the general public, persons in other state departments and divisions, officials, and entities outside the organization in order to explain matters of procedure and regulation.
• Interprets and enforces existing policies and methods. Analyzes pertinent policies and procedures to make recommendations for improvements.
• Prepares and reviews operating budgets to determine agency needs. Conducts grant administration and monitoring to ensure compliance with grant requirements.
• Conducts research in one or more of the following areas to obtain relevant information: fiscal, economic, non-technical legal, legislative, and publications.
• Performs human resources administration in one or more of the following areas: employee relations, EEO, recruitment, employee development, and training.
• May make work assignments to staff in order to achieve agency objectives. May train less experienced staff.

Competencies (KSA's)

Competencies

• Customer Focus
• Nimble Learning
• Business Insight
• Communicates Effectively
• Action Oriented

Knowledge

• Administrative and Management
• Economics and Accounting
• Customer and Personal Service
• Clerical
• Personnel and Human Resources

Skills

• Active Learning and Listening
• Coordination
• Critical Thinking
• Judgment and Decision Making
• Time Management

Abilities

• Written Comprehension
• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Information Ordering

Tools & Equipment

• Personal Computer
• Telephone
• Copy Machine
• Scanner
• Calculator

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

• Agencies may allow an exception based on other factors.