Admin Manager: Dental Data Entry & Workflow Lead

Denbright Dental Labs; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Absolute Dental Services in Durham, NC is seeking an organized, detail-oriented Admin Manager to lead our Data Entry/Login team and ensure cases move through the laboratory accurately, securely, and on schedule.

This hands-on leadership role manages daily workflow, team performance, training, quality checks, doctor-office communications, and coordination with Case Flow and Production to prevent delays and improve turnaround times.

Qualifications

• Previous leadership, supervisory, or management experience preferred.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail and commitment to accurate case entry.
• Strong written and verbal communication skills.
• Professional and confident communication with dental practices and internal teams.
• Ability to read, understand, and interpret dental prescriptions.
• Strong computer skills and ability to learn laboratory software and systems.
• Ability to coach employees, provide feedback, and hold team members accountable.
• Strong problem-solving and decision-making skills.
• Ability to identify workflow problems and develop practical solutions.

Responsibilities

• Lead the Data Entry/Login team and manage daily workflow.
• Assign and balance workload based on case volume and staffing.
• Establish priorities and communicate expectations to the team.
• Train, coach, and develop team members, and provide ongoing feedback.
• Coordinate coverage for PTO and staffing needs; maintain cross-training with Case Flow.
• Oversee receipt, preparation, and organization of incoming cases; ensure data accuracy.
• Verify doctor, patient, restoration, material, shade, delivery date information.
• Oversee case flow coordination with Case Flow and Production to meet turnaround times.
• Communicate professionally with dental practices regarding prescriptions and scheduling.
• Monitor SOP adherence, audits, and process improvements; update SOPs.
• Provide coverage for Data Entry/Login and Case Flow when needed.

Skills

leadership

detail-oriented

communication

problem-solving

training

staff mentoring

Job description

Absolute Dental Services in Durham, NC is seeking an organized, detail-oriented Admin Manager to lead our Data Entry/Login team and ensure cases move through the laboratory accurately, securely, and on schedule.

This hands-on leadership role manages daily workflow, team performance, training, quality checks, doctor-office communications, and coordination with Case Flow and Production to prevent delays and improve turnaround times.