Digital Case Coordinator—CAD/3Shape Workflow Maestro

Denbright; Durham, Northern (NC, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Absolute Dental Services is seeking a highly organized Digital File Coordinator to join the Digital/CAD team in Durham. This role blends digital case coordination, customer service, and technical support to connect doctor offices, designers, and production teams.

You will manage digital dental cases from intake through design and fabrication, ensuring accuracy, clear prescriptions, and timely updates. Strong communication and problem-solving are essential in a fast-paced environment.

Qualifications

• Strong computer skills and ability to learn new dental software.
• Excellent organization, follow-through, and attention to detail.
• Strong customer service and professional communication skills.
• Comfortable communicating with dental offices by phone and email.
• Ability to manage multiple cases and priorities in a fast-paced environment.
• Strong problem-solving and troubleshooting skills.
• Ability to read and follow doctor prescriptions and case instructions.
• Ability to communicate across departments and external partners.
• Dependable, adaptable, and receptive to feedback.
• Willingness to learn new technology and workflows.

Responsibilities

• Digital Case Intake & Preparation: manage digital dental case files from intake to production.
• Case Coordination & Tracking: assign cases, track deadlines, and monitor progress.
• Customer Service & Technical Support: communicate with doctor offices and resolve issues.
• Workflow & Team Communication: coordinate with designers, production, and partners to maintain flow.

Skills

Computer skills

Organization

Customer service

Communication with dental offices

Multitasking

Problem-solving

Reading prescriptions

Cross-department communication

Reliability

Willingness to learn

Tools

3Shape CAD software

TeamViewer

Job description

Absolute Dental Services is seeking a highly organized Digital File Coordinator to join the Digital/CAD team in Durham. This role blends digital case coordination, customer service, and technical support to connect doctor offices, designers, and production teams.

You will manage digital dental cases from intake through design and fabrication, ensuring accuracy, clear prescriptions, and timely updates. Strong communication and problem-solving are essential in a fast-paced environment.