Customer Support Representative

Kelly; Toledo (OH); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Transit spending account

Holiday pay and service bonus

Job summary

Kelly is seeking a Customer Service Associate to support Owens Corning's key retail customers in a hybrid environment with remote Fridays. The role acts as the primary contact for The Home Depot, Lowe's, and Menards, coordinating with internal supply chain teams to manage orders and resolve issues.

You will drive service excellence by proactive communication, tracking order status, and collaborating across Sales, Planning, Manufacturing, Transportation, and Warehousing while utilizing SAP and

Qualifications

• High School Diploma required; Associate's or Bachelor's degree preferred.
• Previous customer service experience in a fast-paced environment required.
• SAP or CRM experience preferred.
• Experience working with order management, supply chain, logistics, or retail customers is a plus.
• Strong computer skills, including Microsoft Excel, Outlook, Teams, and Word.

Responsibilities

• Serve as the main customer contact for strategic retail accounts.
• Process and manage customer orders accurately and efficiently.
• Monitor order status, inventory availability, and delivery performance.
• Resolve customer concerns and provide timely solutions.
• Collaborate with Sales, Planning, Manufacturing, Transportation, and Warehousing teams to ensure customer satisfaction.
• Build strong customer relationships through responsive communication and reliable execution.
• Utilize SAP, customer portals, and internal systems to support order management and service delivery.
• Support continuous improvement initiatives and identify opportunities to streamline processes.
• Maintain compliance with company policies, procedures, and safety standards.

Skills

Customer service experience

MS Office

Education

High School Diploma required; Associate's or Bachelor's degree preferred.

Tools

SAP/CRM

Job description

Customer Service Associate

Location: Hybrid (Remote Fridays)

Schedule: Monday-Friday | 8:00 AM-5:00 PM

Pay rate: $20.00/h

Interview: Microsoft Teams

Preferred Qualifications

• Previous customer service experience
• SAP or CRM experience

Position Summary

The Customer Service Associate serves as the primary point of contact for Owens Corning's key retail customers, including The Home Depot, Lowe's, and Menards. This role partners with customers and internal supply chain teams to deliver exceptional service, manage orders, resolve issues, and support business growth through proactive communication and operational excellence.

Key Responsibilities

• Serve as the main customer contact for strategic retail accounts.
• Process and manage customer orders accurately and efficiently.
• Monitor order status, inventory availability, and delivery performance.
• Resolve customer concerns and provide timely solutions.
• Collaborate with Sales, Planning, Manufacturing, Transportation, and Warehousing teams to ensure customer satisfaction.
• Build strong customer relationships through responsive communication and reliable execution.
• Utilize SAP, customer portals, and internal systems to support order management and service delivery.
• Support continuous improvement initiatives and identify opportunities to streamline processes.
• Maintain compliance with company policies, procedures, and safety standards.

Qualifications

• High School Diploma required; Associate's or Bachelor's degree preferred.
• Previous customer service experience in a fast-paced environment required.
• SAP or CRM experience preferred.
• Experience working with order management, supply chain, logistics, or retail customers is a plus.
• Strong computer skills, including Microsoft Excel, Outlook, Teams, and Word.

Skills & Competencies

• Excellent customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Problem-solving and critical-thinking skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Adaptable and comfortable working in a changing environment.
• Team-oriented with a commitment to delivering outstanding customer experiences.

Preferred Experience

• Building materials, manufacturing, or supply chain industry experience.
• Knowledge of retail customer operations and order fulfillment processes.
• Familiarity with Lean, continuous improvement, or process optimization concepts.

This is an excellent opportunity for a customer-focused professional who enjoys problem-solving, building relationships, and supporting major retail customers in a dynamic supply chain environment.

• As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.