Admin / Clerical Position - Sandston

Diakon Logistics, Inc.; Sandston (VA); On-site; USD 25,000 - 28,000; Full time

Job summary

Diakon Logistics, Inc. is seeking a Delivery Support Representative to support a 5‑day in‑office delivery/installation operation in Virginia. You will coordinate independent contractor carriers, monitor routes, and assist with billing and reporting.

The role requires strong communication, data entry, and customer service skills. The position runs Tuesday through Saturday, 8‑hour shifts between 10:00 AM and 7:00 PM. The hourly rate is $18-$20, with DOE and potential bonuses.

Qualifications

• Bilingual with Spanish highly preferred.
• Ready to make a difference.
• Excellent computer skills with experience using Excel and MS Office applications.
• Data Entry Skills, Thoroughness, Organization, Attention to Detail
• Effective communication skills with awareness of relationship building skills.
• Excellent written and verbal communication skills.
• Dependable, with a strong focus in customer service and time management.
• Bachelors’ Degree and 4-6 years in the logistics/supply chain field preferred.
• Able to stand and/or walk for long periods of time.

Responsibilities

• Provides administrative support for a 5-day a week delivery and installation operation.
• Communicate operational challenges and customer escalations and execute resolutions timely.
• Answers a high volume of calls, screens calls, schedules appointments.
• Heavy customer service.
• Route monitoring and communication with delivery teams to ensure service.
• Record daily activity, client billing, contractor settlements.
• Assist with compliance and fleet tracking reporting and metrics.
• Determine priorities and multi-task.
• Maintain historical records by tracking information.
• Contribute to team effort by completing related tasks.

Skills

Bilingual with Spanish

Excellent communication

Data entry

Time management

Organization

Customer service

Education

Bachelor's degree in logistics or related field

Tools

Excel

MS Office

Job description

Company Profile:

Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company.

Job Overview:

Delivery Support Representatives (DSRs) will report to the General Manager. The DSR helps track the progress of deliveries and installations of merchandise and appliances to customers by coaching and coordinating a group of independent contractor carriers. With the leadership and support of the General Manager, they build capabilities within their teams to execute the overall Company's strategy and achieve results for their department today and tomorrow. They work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the Company’s vision.

Responsibilities and Duties:

• Provides administrative support for a 5-day a week delivery and installation operation.
• Consistent and immediate communication of operational challenges and customer escalations while executing resolutions timely.
• Answers a high volume of calls, screens calls, schedules appointments.
• Heavy customer service.
• Route monitoring and communicating with delivery teams to ensure a high level of service to our customers.
• Accurate recording of daily activity, client billing, delivery contractor settlements.
• Assist with compliance and fleet tracking reporting and metrics.
• Determine priorities and multi-tasks.
• Maintains historical records by tracking information.
• Contributes to team effort by accomplishing related tasks as needed.

Skills/Requirements:

• Bilingual with Spanish highly preferred.
• Ready to make a difference.
• Excellent computer skills with experience using Excel and MS Office applications.
• Data Entry Skills, Thoroughness, Organization, Attention to Detail
• Effective communication skills with awareness of relationship building skills.
• Excellent written and verbal communication skills.
• Dependable, with a strong focus in customer service and time management.
• Bachelors’ Degree and 4-6 years in the logistics/supply chain field preferred.
• Able to stand and/or walk for long periods of time.

Schedule: This is an in-office position

Tues – Sat; 8-hour shifts will be scheduled between 10:00 AM and 7:00 PM.

Hourly Rate:

$18 - $20/hour, DOE, plus bonus potential.

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.