Dispatch - Customer Service

Diakon Logistics, Inc.; South Brunswick (NJ); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid vacations & holidays

Bonus potential

Job summary

Diakon Logistics, Inc. is seeking a detail-oriented Dispatcher to join our in-office logistics team in New Jersey. You will monitor routes, coordinate with delivery teams, and provide responsive customer support to ensure smooth daily operations.

The ideal candidate has strong Excel skills, high data-entry accuracy, and excellent organizational and communication abilities to manage multiple priorities in a fast-paced setting. Full-time in-office position with hourly pay and bonus potential.

Qualifications

• Proficient in Excel and MS Office applications.
• High accuracy data entry required.
• Excellent organizational and attention to detail.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced environment.
• Must be able to work in an in-office setting.

Responsibilities

• Monitor routes and maintain regular communication with delivery teams to ensure high-level customer service.
• Provide responsive customer support by taking calls and developing solutions to address potential issues.
• Record detailed notes and information in the delivery system with accuracy and thoroughness.
• Communicate solutions and updates to other departments and office staff as needed.
• Maintain meticulous records and ensure data entry accuracy.

Skills

Excel

Data entry

Organizational skills

Communication

Multitasking

In-office work

Education

College education preferred

Tools

MS Office

Job description

Company Profile

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to employee development and fostering an internal promotional structure that rewards dedication and growth. We prioritize investing in our team members, offering clear pathways for advancement from entry-level roles to management positions through comprehensive training and mentorship programs.

Job Overview

We are seeking a detail-oriented and organized Dispatcher to join our logistics team. The successful candidate will serve as a critical communication hub, coordinating with delivery teams, supporting customers, and ensuring smooth daily operations. This role requires excellent organizational skills, strong computer proficiency, and a commitment to delivering exceptional service.

Key Responsibilities

• Monitor routes and maintain regular communication with delivery teams to ensure high-level customer service


• Provide responsive customer support by taking calls and developing solutions to address potential issues


• Record detailed notes and information in the delivery system with accuracy and thoroughness


• Communicate solutions and updates to other departments and office staff as needed


• Maintain meticulous records and ensure data entry accuracy

Required Qualifications

• Excellent computer skills with proficiency in Excel and other MS Office applications


• Strong data entry skills with high accuracy


• Outstanding organizational abilities and attention to detail


• Exceptional communication and interpersonal skills


• Ability to multitask and manage multiple priorities in a fast-paced environment


• Must be able to work in an in-office setting

Preferred Qualifications

• College education is preferred


• Prior experience in dispatch, logistics, or customer service

This is a full-time, in-office position. No remote or hybrid options available.

Hourly Rate: $18-$20/hour, DOE + bonus potential.

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.