Admin/Billing Specialist

WHC Worldwide; Albuquerque (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

Paid holidays

401(k) with company match up to 3%

Career growth opportunities

Supportive team environment

Job summary

zTrip / WHC Worldwide is seeking an Admin/Billing Specialist to support drivers, the operations team, and accounting through administrative, customer service, and billing duties. You will ensure accurate records, efficient billing, and excellent service in a fast-paced setting.

Join a large North American taxi network and contribute to smooth operations, driver satisfaction, and effective financial processes.

Qualifications

• Previous administrative, billing, accounting, or office support experience preferred.
• Strong computer proficiency with excellent data entry accuracy and attention to detail.
• Effective communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Strong problem-solving skills and a customer-service mindset.
• Dependable, professional, and team-oriented approach to work.

Responsibilities

• Provide professional administrative support to drivers, management, and operational teams.
• Maintain accurate driver, vehicle, and company records in accordance with company policies and regulatory requirements.
• Perform general office duties, including data entry, filing, document management, scheduling, and phone support.
• Process driver vouchers and assist with payment-related transactions.
• Support drivers with lease account inquiries, billing questions, and transaction research.
• Reconcile daily trip activity and ensure the accuracy of billing and operational records.
• Serve as a point of contact for driver questions and administrative needs.
• Deliver timely, professional, and high-quality service to drivers, customers, and internal stakeholders.

Skills

Administrative experience

Billing experience

Data entry accuracy

Customer service

Organization & time management

Problem solving

Job description

Admin/Billing Specialist

Supporting the Team Behind Every Trip

At zTrip / WHC Worldwide, we are proud to be the largest taxi transportation provider in North America, delivering safe, reliable, and innovative transportation solutions. We are seeking a detail-oriented and customer-focused Admin/Billing Specialist to support our drivers, operations team, and accounting functions through a combination of administrative, customer service, and billing responsibilities.

In this role, you will play a key part in ensuring accurate recordkeeping, efficient billing processes, and exceptional support for our drivers and internal teams. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding service, we'd love to hear from you.

Benefits

• Health, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match up to 3>#/li###
• Opportunities for Career Growth and Advancement
• Supportive and Team-Oriented Work Environment

What You'll Do as an Admin/Billing Specialist:

Administrative Support

• Provide professional administrative support to drivers, management, and operational teams.
• Maintain accurate driver, vehicle, and company records in accordance with company policies and regulatory requirements.
• Perform general office duties, including data entry, filing, document management, scheduling, and phone support.
• Assist with special projects and administrative initiatives as needed.

Billing & Financial Support

• Process driver vouchers and assist with payment-related transactions.
• Support drivers with lease account inquiries, billing questions, and transaction research.
• Reconcile daily trip activity and ensure the accuracy of billing and operational records.
• Prepare reports and documentation for management review and operational analysis.
• Collaborate with accounting and operations teams to resolve discrepancies and improve processes.

Customer & Driver Support

• Serve as a point of contact for driver questions and administrative needs.
• Deliver timely, professional, and high-quality service to drivers, customers, and internal stakeholders.
• Assist in resolving issues related to driver accounts, billing, and operational support.
• Foster positive relationships by providing responsive and solution-oriented assistance.

Qualifications

• Previous administrative, billing, accounting, or office support experience preferred.
• Strong computer proficiency with excellent data entry accuracy and attention to detail.
• Effective communication and interpersonal skills.
• Excellent organizational and time-management abilities
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Strong problem-solving skills and a customer-service mindset.
• Dependable, professional, and team-oriented approach to work.

Why Join zTrip / WHC Worldwide?

• Join the largest taxi transportation network in North America.
• Make a meaningful impact by supporting the drivers and teams that keep our operations running smoothly.
• Enjoy a collaborative, supportive workplace culture.
• Access opportunities for professional development and career advancement.
• Receive a competitive compensation and benefits package.