Installation Technician

Alert 360; Fresno (CA); On-site; USD 39,000 - 44,000; Full time

Job summary

Alert 360 in Fresno, CA is seeking an Install and Service Technician who will install and program security burglar alarms, CCTV, and related systems, following blueprints and building codes. The role involves troubleshooting, wiring, testing, and providing clear system operation instructions to customers.

The position requires a high school diploma (or equivalent and vocational training), 2+ years of experience, and licenses such as BSIS ACE (Fire license preferred).

Qualifications

• Minimum high school diploma or equivalent with vocational training.
• BSIS ACE license required; fire license preferred.
• 2+ years of experience in installation and service.

Responsibilities

• Install and program security systems including burglar alarms, CCTV, and related devices.
• Troubleshoot and repair low-voltage panels and wiring according to codes.
• Provide clear customer instruction on system operation and features.
• Maintain vehicle, inventory, and documentation of service hours.
• Utilize company software to log tasks and report progress in a timely manner.

Skills

Self-motivation

Interpersonal skills

Written & verbal communication

Teamwork

Problem solving

Salesforce

Education

High School Diploma or equivalent

Vocational Training

BSIS ACE License

Fire License - Preferred

Tools

Salesforce

Job description

Job DetailsJob Location: A360 Fresno - Fresno, CA 93722 Position Type: Full Time Salary Range: $28.00 - $32.00 Hourly

The Install and Service Technician installs and programs security burglar alarms, surveillance video, CCTV and other products as required. This may include the repair of equipment and wiring of systems and ensuring all work is in accordance with company procedures and relevant building codes.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and troubleshoots commercial and residential low voltage panels, wiring, and associated devices.
• Provides reliable and high-quality customer support.
• Maintain company vehicle in a clean and organized manner and maintains the necessary truck stock/inventory.
• Adjust units based on room structures and manufacturer's recommendations
• Utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position cables, wires, and strappings when needed.
• Drill holes for wiring in wall studs, joists, ceilings, and floors by safely operating hand and power tools.
• Maintains documentation of service and hours worked.
• Leveraging company software, completes and submits all required task-related activities, productivity, and documentation in a timely manner.
• Inspect installation sites and study work orders, building plans, and installation manuals to determine materials requirements and installation procedures.
• Install commercial and residential security systems, alarm devices, CCTV and related equipment following blueprints of electrical layouts and building plans.
• Comply with industry-standard and company-specific safety guidelines.
• Provides customer instruction on system operation and functionality.
• Performs system testing, troubleshooting, and signal verification.
• Maintain and use PPE in the prescribed manner.

QualificationsJOB QUALIFICATIONS

• Minimum of High School Diploma or equivalent and Vocational Training.
• BSIS ACE License
• Fire License - Preferred
• Must have at least 2 or more years of experience.
• Must have knowledge of intrusion systems.
• Knowledge of a wide range of alarm panels.
• Knowledge of fire systems, CCTV, and intercom access control systems, a plus.
• Must have a strong understanding of local/national codes.
• Ability to diagnose basic problems and read/understand basic blueprints.
• Good written and verbal communication skills.
• Ability to determine and implement resolution to complex field situations.
• Valid driver's license and good driving record.

REQUIRED SKILLS

• Self-motivated and able to work independently taking initiative in identifying and resolving problems.
• Excellent interpersonal skills.
• Exceptional written and verbal communication skills.
• Proven team-building skills, shares knowledge, and is easily coachable.
• Aptitude for problem-solving; ability to determine solutions for customers.
• Strong analytical and negotiation skills.
• Knowledge of SalesForce.com is a plus or willingness and ability to learn

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to: Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk & hear.
• Use vision abilities including close, distance, peripheral, depth, and color.
• Sometimes work in difficult positions/circumstances with ladders, scaffolding, high lift equipment, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lbs.
• Must be able to drive a motor vehicle (day and evenings) for extended time periods.