Admin Assistant-Customer Service Support

Rogue Valley Door, Inc.; Grants Pass (OR); On-site; USD 26,174 - 28,929; Part time

Job summary

Rogue Valley Door, Inc. in Grants Pass, OR is looking for a part-time Administrative Assistant - Customer Service Support. This role will provide essential administrative and customer service support to ensure smooth daily operations in a fast-paced manufacturing environment.

The ideal applicant is detail-oriented, dependable, and skilled in managing multiple priorities. Responsibilities include managing office operations, supporting leadership, and providing customer service during peak times. Familiarity with Microsoft Office and QuickBooks is preferred.

Qualifications

• 2+ years of experience in administrative support or customer service.
• Experience in manufacturing or distribution environments is a plus.
• Strong communication and interpersonal abilities.

Responsibilities

• Provide administrative support to leadership and departments.
• Manage front office operations and incoming inquiries.
• Assist with customer service during peak periods.

Skills

Organizational skills

Customer service skills

Microsoft Office Suite

QuickBooks

Education

High school diploma or equivalent

Associate degree or related experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Admin Assistant-Customer Service Support

Part Time 20-29 Hour Grants Pass, OR, US

Salary Range: $19.00 To $21.00 Hourly

We are seeking a highly organized, professional, and service-oriented Administrative Assistant – Customer Service Support to join our team. This position provides essential administrative, front office, and customer service support to ensure smooth daily operations in a fast-paced manufacturing environment. This is a part-time position.

As the first point of contact for visitors, customers, vendors, and employees, this role plays an important part in creating a welcoming and professional workplace experience. The ideal candidate is dependable, detail-oriented, and skilled at managing multiple priorities while supporting leadership, office operations, and customer service needs. Pay is DOE.

Key Responsibilities

Administrative & Office Support

Provide administrative support to leadership and various departments.

Manage front office operations, incoming calls, visitor interactions, and general inquiries.

Maintain office records, phone directories, files, spreadsheets, and administrative documents.

Coordinate office supplies, mail, packages, and general office organization.

Assist with reports, data entry, document preparation, and special projects.

Visitor, Meeting & Executive Support

Coordinate customer, vendor, and visitor experiences from arrival through departure.

Schedule meetings, prepare conference rooms, and coordinate meeting logistics.

Arrange catering, refreshments, visitor materials, travel details, and accommodations.

Support company events, employee activities, and workplace engagement initiatives.

Office Culture & Facility Coordination

Assist with employee appreciation events, celebrations, recognition activities, and communications.

Coordinate office‑related vendors and services.

Help maintain a professional, organized, and welcoming workplace environment.

Customer Service Backup Support

Provide administrative support to the Customer Service team during peak periods or absences.

Assist with order entry, customer files, product information, and customer communications.

Support customer service representatives with administrative tasks as needed.

Additional Administrative Support

Assist with expense documentation, receipts, purchasing records, and basic tracking activities.

Support occasional local errands, post office runs, company vehicle coordination, and business‑related transportation needs.

Qualifications

High school diploma or equivalent required; associate degree or related experience preferred.

2+ years of experience in administrative support, office coordination, reception, or customer service preferred.

Experience in manufacturing, distribution, or building products environments is a plus.

Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams).

Strong working knowledge of QuickBooks.

ERP/MRP system experience preferred but not required.

Excellent organizational skills and attention to detail.

Strong communication skills and professional interpersonal abilities.

Ability to manage competing priorities in a fast‑paced environment.

Valid driver’s license with ability to perform occasional business‑related errands.

Ideal Candidate

The successful candidate will be:

Organized and dependable

Professional and customer‑focused

Comfortable interacting with employees, customers, vendors, and leadership

Detail‑oriented with strong follow‑through

Adaptable, proactive, and able to work independently

This position works primarily in a professional office setting with regular interaction across customer service, operations, production, sales, and executive leadership. Occasional local travel may be required for business‑related coordination activities.

Physical Requirements: Ability to sit, stand, move throughout office and facility areas, and occasionally lift or carry packages, supplies, or event materials up to 25 lbs.