Admin Assistant

The Juris Agency; Daly City (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Job summary

The Juris Agency in Daly City, CA is seeking an Administrative Coordinator to bridge our US team with our Philippines team, coordinating tasks, gathering information, and maintaining documentation to ensure clear communication and timely follow-ups across departments.

This role supports multiple functions including operations, marketing, QA, and sales, and involves onboarding, preparing materials, and generating weekly summaries to highlight progress and upcoming needs.

Responsibilities

• Maintain and organize daily, weekly, and monthly operational reports.
• Prepare daily meeting materials, presentations, and performance summaries.
• Take meeting notes and track action items and deadlines.
• Maintain organized folders and documentation for each department.
• Coordinate schedules, meetings, training sessions, and follow-ups.
• Assist with employee onboarding and maintain training materials.
• Assist management with special projects and data gathering.

Job description

Job Description

The main purpose of this role is to serve as a bridge between our team and the Philippines team, providing support across the areas where we need assistance and where they can be given appropriate access. This person can help coordinate tasks, gather information, maintain documentation, and ensure communication and follow-ups are properly handled between both teams.

Benefits

• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan

Responsibilities

Operations & Administrative Support

• Maintain and organize daily, weekly, and monthly operational reports.
• Prepare daily meeting materials, presentations, and performance summaries.
• Take meeting notes and track action items and deadlines.
• Maintain organized folders and documentation for each department.
• Coordinate schedules, meetings, training sessions, and follow-ups.
• Assist with employee onboarding and maintain training materials.
• Assist management with special projects and data gathering.

Marketing Support

• Track marketing leads by source, campaign, location, or other categories.
• Maintain lead vendor and advertising performance spreadsheets.
• Monitor basic campaign metrics, including leads, calls, costs, conversions, and sales.

Quality Assurance Support

• Organize recorded calls for QA review.
• Record and compile selected calls, then submit them to the Quality Assurance Department for evaluation and review.

Cross-Department Coordination

• Serve as the administrative bridge between our team, the Philippines team, Marketing, QA, Sales, and Management.
• Ensure important updates, requests, and operational changes are communicated to the appropriate teams.
• Follow up on pending tasks, action items, and department requests.
• Consolidate information from multiple departments into organized management reports.
• Identify missing information, incomplete reports, pending tasks, and workflow bottlenecks.
• Maintain SOPs and update documentation whenever processes change.
• Help ensure Marketing-generated leads are properly handled by Sales and that relevant calls are submitted for QA review.
• Prepare weekly summaries highlighting accomplishments, challenges, trends, pending items, and recommended next steps.

Requirements

Requirements are someone with drive, focus and determination. May or may not have a degree. Bilingual is a plus.