Auto Adjuster

The Jonus Group; Worcester (MA); Hybrid; USD 55,000 - 62,000; Full time

Benefits offered by this job

Comprehensive training program

Mentorship & professional development

Hybrid schedule

Health benefits (medical/dental/vision

401(k)

Job summary

The Jonus Group is recruiting for an Associate Auto Claims Adjuster on behalf of a respected national property and casualty insurer in Worcester, MA. The role supports policyholders through the claims process and offers a path to permanent placement through a contract-to-hire arrangement.

The position emphasizes claims expertise development in a fast-paced, customer-focused environment with training and growth opportunities.

Qualifications

• 2+ years of auto claims handling experience, including liability investigations.
• Associate degree required; Bachelor's degree preferred or equivalent experience.
• Active adjuster licensing or ability to obtain and maintain licenses.
• Experience in high-volume phone and claims environments.
• Proficiency with Microsoft Office; Guidewire a plus.

Responsibilities

• Manage a pending inventory of 80–120 auto claims from intake to closure.
• Investigate coverage, liability, damages, and claim exposure for timely resolution.
• Collaborate with internal/external stakeholders to support investigations.
• Identify subrogation opportunities and assist recovery efforts.
• Recognize potentially fraudulent claims for further investigation.
• Establish reserves and issue payments within authority levels.
• Use claims management tools to operate in a paperless environment.
• Provide empathetic, customer-focused service during sensitive conversations.

Skills

Negotiation

Communication

Problem-solving

Organizational skills

De-escalation

Customer-focused service

Attention to detail

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office

Guidewire

Claims management systems

Job description

• Comprehensive training program

Job Description

Associate Auto Claims Adjuster

Our client, a highly respected national property and casualty insurance organization, is seeking Auto Claims Adjusters to join their claims team through a contract-to-hire opportunity. This organization is known for its strong employee development programs, collaborative culture, and commitment to long-term career growth.

As an Associate Auto Claims Adjuster, you will play an important role in supporting policyholders through the claims process following an unexpected loss. This position offers the opportunity to develop claims expertise while working in a fast-paced, customer-focused environment.

What You'll Gain

Career Growth

• Perm opportunity
• Comprehensive training program
• Ongoing coaching, mentorship, and professional development

Compensation

• $55,000-62.000

Hybrid Schedule

• Generally 2-3 days in office and 2-3 days remote
• Initial training may require increased in-office attendance

Benefits

• Medical, dental, vision, and 401(k) benefits

Key Responsibilities

• Manage a pending inventory of approximately 80-120 auto claims from intake through closure.
• Investigate coverage, liability, damages, and claim exposure while ensuring timely claim resolution.
• Collaborate with internal stakeholders, legal partners, underwriting teams, and external parties to support claim investigations and outcomes.
• Identify subrogation opportunities and assist with recovery efforts where applicable.
• Recognize potentially fraudulent claims and refer appropriate matters for further investigation.
• Establish and maintain accurate reserves and issue payments within designated authority levels.
• Utilize claims management technology and data-driven tools to effectively manage claims in a paperless environment.
• Provide empathetic, customer-focused service while handling sensitive conversations and resolving complex issues.
• Maintain thorough documentation to support claim activity, compliance, and file integrity.
• Assist with mentoring and knowledge-sharing among less experienced claims professionals.
• Participate in mediations, arbitrations, or legal proceedings as needed.

Qualifications

• Associate degree required; Bachelor's degree preferred, or equivalent combination of education and experience.
• 2+ years of auto claims handling experience, including liability investigations and third-party claims.
• Strong understanding of claim investigations, coverage analysis, and liability determination.
• Experience working within high-volume phone and claim environments.
• Proficiency with Microsoft Office and claims management systems; Guidewire experience is a plus.
• Strong negotiation, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills with the ability to de-escalate challenging situations.
• Proven ability to manage competing priorities and meet strict deadlines in a fast-paced environment.
• Active adjuster licensing or ability to obtain and maintain required licenses.

What We're Looking For

The ideal candidate is a motivated claims professional who thrives in a collaborative environment, enjoys investigating complex claim scenarios, and is committed to delivering exceptional service. This individual will possess strong organizational skills, sound judgment, and the ability to independently manage a challenging caseload while contributing to overall team success.