Adjunct Professional Assistant Student Technology Center Spring 2027 Day

Suffolk County Community College; Selden (NY); On-site; USD 25,000 - 39,000; Part time

Job summary

Suffolk County Community College seeks an Adjunct Professional Assistant for the Student Technology Center. This part-time role supports students and faculty with software, hardware, LMS access, and classroom technology in a busy campus environment.

You will assist with Microsoft 365, cloud storage, and college portals, while maintaining a professional, confidential, and helpful presence. Prior IT support experience is valued.

Qualifications

• Associate degree in CS/Engineering/Instructional Tech or closely related field.
• OR Associate degree with 2+ years of help desk or customer service experience.
• Familiarity with Windows/Mac, LMS, browsers, and basic hardware problems is preferred.

Responsibilities

• Assist users with Microsoft Office applications, including formatting, formulas, and charts.
• Support students in downloading, organizing, and storing materials on devices or cloud storage.
• Troubleshoot basic hardware and software issues on Student Tech Center computers.
• Provide Tier 1 support for classroom tech and ITSM help desk requests.
• Help with LMS access, course materials, submissions, and information retrieval.
• Assist with wireless network connections and software installations on personal devices.

Skills

Customer service

Problem solving

Teamwork

Microsoft Office

Education

Associate degree in Computer Science, Engineering, Instructional Technology, or a closely related field

Associate degree and 2+ years of help desk/technical support experience

Tools

Microsoft 365

Adobe Creative Cloud

LMS systems

Job description

TITLE: Adjunct Professional Assistant Student Technology Center Spring 2027 Day

CAMPUS: College

START DATE: January 25, 2026

TYPE OF APPOINTMENT: Part-Time

RANK: Faculty

POSITION DESCRIPTION:

The Student Tech Center Professional Assistant (PA) serves as a frontline technology support resource for students and faculty. Successful candidates must demonstrate the ability to quickly learn and adapt to new software and technologies, provide exceptional customer service, communicate effectively with diverse users, and apply strong troubleshooting and problem-solving skills. Candidates should also possess excellent interpersonal skills, work effectively as part of a team, and maintain the highest standards of professionalism, integrity, and confidentiality.

Primary Responsibilities

• Assist users with Microsoft Office applications, including document formatting, Excel formulas and charts, and PowerPoint presentations.
• Support users in downloading, organizing, and storing academic materials on personal devices and cloud-based storage platforms.
• Troubleshoot basic hardware and software issues on Student Tech Center computers.
• Assist students and faculty with academic software and applications installed on college computers.
• Help users connect to the College's wireless network and troubleshoot basic connectivity issues on personal devices.
• Assist with the installation of college-supported applications, including Microsoft 365 and other approved software on personal devices.
• Provide support for accessing and managing cloud storage services.
• Assist students with the Learning Management System (LMS), including accessing course materials, submitting assignments, and retrieving information.
• Help students navigate the Suffolk portal, including accessing schedules, reviewing academic records, and registering for classes.
• Refer students, faculty, and staff to appropriate college offices or technical support resources when issues fall outside the scope of Student Tech Center services.
• Provide Tier 1 support for classroom technology and for IT Service Management (ITSM) help desk requests.
• Assist students with scanning, printing, and color printing services.
• Perform basic printer maintenance and troubleshooting.
• Maintain a professional, welcoming, and orderly environment within Student Tech Center facilities and computer labs.
• Support special projects, events, and other duties as assigned by supervisors or management.
• Help users connect to the College's wireless network and troubleshoot basic connectivity issues on personal devices.
• Assist with the installation of college-supported applications, including Microsoft 365 and other approved software on personal devices.
• Provide support for accessing and managing cloud storage services.
• Assist students with the Learning Management System (LMS), including accessing course materials, submitting assignments, and retrieving information.
• Help students navigate the Suffolk portal, including accessing schedules, reviewing academic records, and registering for classes.
• Refer students, faculty, and staff to appropriate college offices or technical support resources when issues fall outside the scope of Student Tech Center services.
• Provide Tier 1 support for classroom technology and for IT Service Management (ITSM) help desk requests.
• Assist students with scanning, printing, and color printing services.
• Perform basic printer maintenance and troubleshooting.
• Maintain a professional, welcoming, and orderly environment within Student Tech Center facilities and computer labs.
• Support special projects, events, and other duties as assigned by supervisors or management.

MINIMUM QUALIFICATIONS

Associate degree in Computer Science, Engineering, Instructional Technology, or a closely related field.

OR

Associate degree and a minimum of two (2) years of help desk, technical support, or customer service experience.

Preferred Knowledge and Skills

Possess familiarity with: Windows and Mac operating systems; Microsoft Office suite and applications; Adobe CC; Academic and instructional software used in higher education environments; web browsers and internet-based applications; Student information systems and student portals; Learning Management Systems (LMS); classroom technology and management tools; basic computer hardware and peripheral troubleshooting; technical support best practices and customer service principles.

HIRING SALARY

The exact salary will bedeterminedby prior teaching experience and placement on the salary scale negotiated by the Faculty Association of Suffolk County Community College.

NON-DISCRIMINATION NOTICE

Suffolk County Community College does not discriminate on the basis of race, color, religion, creed, sex, age, marital status, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, equal pay compensation-sex, national origin, military or veteran status, domestic violence victim status, criminal conviction or disability in its admissions, programs and activities, or employment. This applies to all employees, students, applicants or other members of the College community (including, but not limited to, vendors and visitors). Grievance procedures are available to interested persons by contacting either of the Civil Rights Compliance Officers/Coordinators listed below. Retaliation against a person who files a complaint, serves as a witness, or assists or participates in the investigation of a complaint in any manner is strictly prohibited.

The following persons have been designated to handle inquiries regarding the College's non-discrimination polices:

Civil Rights Compliance Officers

Christina Vargas

Chief Diversity Officer/Title IX Coordinator

Ammerman Campus, NFL Bldg., Suite 230

533 College Road, Selden, New York 11784-2899

[e-mail]

[phone]

or

Dionne Walker-Belgrave

Affirmative Action Officer/Deputy Title IX Coordinator

Ammerman Campus, NFL Bldg., Suite 230

533 College Road, Selden, New York 11784-2899

[e-mail]

[phone]

In an emergency, contact Public Safety to make a report 24 hours a day/7 days a week by calling [phone] or dialing 311 from any College phone.

Inquiries or complaints concerning alleged civil rights violations in the College’s education admissions, programs and activities may also be directed to:

Office for Civil Rights (OCR) – Enforcement Office

U.S. Department of Education

32 Old Slip, 26th Floor

New York, NY 10005-2500

Telephone: [phone]

Fax: [phone]

TDD: [phone]

Email: [e-mail]

Also see: https://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm

Inquiries or complaints concerning discrimination in employment practices may also be directed to:

NYS Division of Human Rights

Long Island (Suffolk)

New York State Office Building

250 Veterans Memorial Highway, Suite 2B-49

Hauppauge, NY 11788

Telephone: [phone]

TDD: [phone]

Email: [e-mail]

Also see: https://dhr.ny.gov/how-file-complaint

U.S. Equal Employment Opportunity Commission (EEOC)

New York District Office

33 Whitehall Street, 5th Floor

New York, NY 10004

Telephone: [phone]

Fax: [phone]

TTY: [phone]

ASL Video Phone: [phone]

Also see: https://www.eeoc.gov/field/newyork/charge.cfm

Suffolk County Community College is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal opportunity and non-discrimination in employment, education, access to services, programs, and activities, including career and technical education opportunities.

A copy of the postsecondary career and technical education courses offered by the College is available and may be obtained on our website at: www.sunysuffolk.edu/explore-academics/college-catalog or by calling the Office of Admissions at 631-451-4000 to request a mailing.