Addiction Recovery Insurance & Resource Navigator

Mass General Brigham; United States; Presencial; USD 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite work at Brigham and Women’s Fa"

40-hour work week

Competitive benefits

Descripción de la vacante

Mass General Brigham is seeking an Addiction Recovery Program Insurance Coordinator & Resource Specialist to support Brigham and Women’s Faulkner Hospital. The role handles admission inquiries, insurance authorizations, and connects patients to community resources across ATS units and the ED.

Responsibilities include coordinating admissions, assisting with aftercare planning, and documenting care coordination in the EMR while partnering with clinicians and discharge planning teams.

Formación

• Associate degree required; bachelor’s degree preferred.
• Two to three years of mental health care experience preferred, especially in substance use disorders.
• Strong communication, collaboration, customer service, advocacy, organization, and time-management skills.
• Sound judgment and the ability to work independently, multitask, solve problems, and adapt in a fast-paced environment.
• Strong computer skills and familiarity with addiction treatment, systems of care, and community resources.

Responsabilidades

• Manage ATS phone line by answering patient calls during work hours and returning voicemails about direct admission.
• Verify ATS insurance coverage and submit authorization after clinical acceptance.
• Coordinate admissions, transfers, aftercare, outpatient follow-up, and access to community resources.
• Educate and advocate for patients while collaborating with clinicians, payors, facilities, and community partners.
• Document care coordination in the electronic medical record and support patient flow and practice operations.

Conocimientos

Communication

Collaboration

Customer Service

Advocacy

Organization

Time Management

Educación

Associate degree

Bachelor's degree

Descripción del empleo

Mass General Brigham is seeking an Addiction Recovery Program Insurance Coordinator & Resource Specialist to support Brigham and Women’s Faulkner Hospital. The role handles admission inquiries, insurance authorizations, and connects patients to community resources across ATS units and the ED.

Responsibilities include coordinating admissions, assisting with aftercare planning, and documenting care coordination in the EMR while partnering with clinicians and discharge planning teams.