Recovery Care Navigator: Insurance & Resource Specialist

Brigham & Women's Physicians Organization; Boston (MA); On-site; USD 36,000 - 51,000; Full time

Job summary

Brigham and Women’s Faulkner Hospital in Boston seeks an Addiction Recovery Program Insurance Coordinator & Resource Specialist to support admissions, insurance authorizations, and next-step care within an interdisciplinary team. You will coordinate with ED, ATS unit, and medical services, helping patients access resources and aftercare options.

The role involves daily liaison with clinicians, social workers, and recovery coaches, managing intake, authorizations, and community referrals to

Qualifications

• Associate degree required; bachelor’s degree preferred.
• Two to three years of mental health care experience preferred, especially in substance use disorders.
• Strong communication, collaboration, customer service, advocacy, organization, and time-management skills.

Responsibilities

• Manage admission inquiries, complete substance use intakes, and present cases for clinical review.
• Verify insurance coverage and complete initial and continued-stay authorizations.
• Coordinate admissions, transfers, aftercare, outpatient follow-up, and access to community resources.
• Educate and advocate for patients while collaborating with clinicians, payors, facilities, and community partners.
• Document care coordination in the electronic medical record and support patient flow and practice operations.

Skills

Communication

Collaboration

Customer service

Organization

Time management

Multitasking

Education

Associate degree

Bachelor's degree preferred

Job description

Brigham and Women’s Faulkner Hospital in Boston seeks an Addiction Recovery Program Insurance Coordinator & Resource Specialist to support admissions, insurance authorizations, and next-step care within an interdisciplinary team. You will coordinate with ED, ATS unit, and medical services, helping patients access resources and aftercare options.

The role involves daily liaison with clinicians, social workers, and recovery coaches, managing intake, authorizations, and community referrals to